I am SICK of brighthouse!!! I have been told u-verse was just as bad. It's terrible that we have to have these ridiculously high prices for nothing, seriously, nothing. I am home on Monday and Tuesday mornings, you can forget watching t.v. Or at least the one with the box! Every time I try to watch t.v. It's a lost cause, interference or a black screen! If not for the...

• lost cause
• ridiculously high prices
• Tuesday mornings

I live in condo where I get basic cable in HOA fee so I only need a good I-net (ATT is not) and I’m stuck with BH. If you only want I-net you pay MORE than if you add another service. So I had to add a box for extended cable to 'save' on I-net. This $45 bill was jacked-up $10 in jan. Was having problems with TV that is on the box hanging/freezing. Called tech support at 10:30pm,...

• SeaSide FL
• good I-net
• main line

Last summer I went to NH for 3 months. I had all my services shut off until I returned. I kept voice mail on just so I could get a message if someone called me. It cost $5 per month. When I called today, I was told this service is now $15 a month, a 300% increase! Naturally, I am enraged. Another reason for me to get some other service. I will look at The...

• Mobile phone
• Internet
• The Dish

April 27, 2013 Regarding Account# 8223 13 013 4535334 Dear Brighthouse, In October 2012, I called Brighthouse to disconnecting service because I would be going out of town for a few months. The representative that I spoke to explained that I would not have to disconnect my service if I plan to return to the same location. She explained that all I would have to pay is 25.00 to...

• Want
• The Bill
• Meantime

They say they offer free HDTV, however..you look at your bill...your paying for the converter box as well as the service!! I have asked about this and have been given the run around. I love how they try to get you by the balls and won't let go! I won't go to Dish network because I have been screwed by them before, I would like verizon, but they aren't...

• Dish Network
• High-definition television
• DirecTV

I reviewed my bills and the cost had gone up. I typed to a complaint area in regards to this and Ian with the National Social Media Advocate contacted me via email. all he could do is attempt to up sell me on products he could offer for an additional $14.42 to the already increased cost that I wanted reduced. I had asked why the increase in the normal cost, and he stated that I was in a...

• Promotion
• E-mail
• Rates

I work nights. I watch TV at night. At the VERY LEAST, Brighthouse could allow me to schedule my cable box updates to a time when *I* am asleep, instead of right in the middle of shows I am watching! It's 2:20 AM - midday for me - and I was in the middle of watching a show when *POOF* out goes the cable box, to do an update. I realize most...

• Windows Update
• Time

I am beyond livid with the customer service I have recently received from Bright House. I cancelled my service and set an appointment for them to come pick up their equipment. They never showed up for the appointment so I rescheduled the appointment. I have had to go through the scheduling of the appointment process 4 times now WITHOUT THEM SHOWING UP. Also, I...

• Customer service
• Time

I hate that BH has such a hold on the cable industry. Their service is SO bad...80% of the time that I try to watch some in demand or something that I've recorded...I get an error message. sometimes, I pause something for a while and when I come back it won't work...this is especially frustrating and embarrassing if I have company.. I so wish that I had their options but my...

• Internet
• Apartment
• Prince

The cable skips on certain channels (HD, history channel, USA, and On Demand) 60% of the time. Also, it will freeze your cable box up and then the remote will have delayed time. It is crazy, but it has been occurring every since we transferred our cable from Kissimmee to Lakeland. We have called Bright House various times and they have reset our system-it works for...

• Time
• Prince
• Remote control