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Brandy Melville is a retail-clothing company which is known for its fast-fashion clothing for women. It offers a wide choice of bottoms, tops, knits, dresses, and intimates, etc. The company also off...ers a line of accessories which includes iPhone Cases, Beanies, Bags, Backpacks, Purses as well as Jewelry. Brandy Melville is an American company which has stores in London, Amsterdam, Paris, Berlin, Munich, and Barcelona, etc. Within the USA it has locations in such states as California, Hawaii, New Jersey, and Massachusetts. Mostly Brandy Melville is concentrated in California. The products are also available online. The company provides shipping within USA as well as internationally. Show more
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I ordered a skirt for my daughter and when it arrived, it was the wrong one. I didnt even see the one they sent on the website and would not have looked at it if I had. I called them and was told it was the one I ordered and it was not their mistake and if I wanted a refund, I would have to pay to ship it back. The correct skirt was no longer in stock. I spoke with the manager, Ashley, and...
I paid $21 to ensure 2 day delivery for a dress that my daughter needed to wear for an event that was happening in 4 days. The dress came in too late. After waiting 6 days (4 days too late) for the high priced shipping cost, Brandy Melville's customer service rep wrote an insane response explaining how I ordered late in the evening so it was processed the following day, then shipped on the next...
Purchased several items which after I got home noticed they were damaged. The store would not return or refund my money. So I exchanged one item for the same item with hopes it would not be damaged. After getting it home, it was damaged too. I took it back to the store and they said I am only allowed to exchange an item one time. They took my receipts and would not return them. They said there...
I ordered through PayPal and the merchant info was wrong and dishonest. The number was disconnected and email was wrong. I kept trying to call them and email and they didn't answer. Don't buy from this company they are dishonest and a rip off. When I finally got a number to call about my order they didn't even find the order. They customer service was very poor. They take no responsibility for...
For my birthday I decided to spurge on Brandy Melville's online site which totaled up to more than $200. I was quite concerned when I did not get a confirmation email or any response from the site whatsoever about my purchase. I thought that maybe they just didn't do that and that they would ship and deliver automatically. As I waited I became deeply perturbed by their incompetence and was...
When I went to Brandy, I thought that the experience would be awesome. I saw many cute clothes, and cute accessories. Then, I found out that something was not quite right about Brandy Melville. First, Brandy has the whole "one size fits all" thing. And by "all", I think they meant petite girls. How are girls who wear large clothes supposed to fit in those? At least other stores have a wider...
So i was so excited to get my package today i called them because it had been almost two weeks ago so i get a call back and they said they lost my stuff. Brandy is not cheap so i was expecting the service to be a lot better Forever 21 has way better than this. I was supposed to get so super cute stuff but Brandy has just lost me i will never ever order online ever again from Brandy again. The...
Shipping costs were RIDICULOUS compared to how much i was purchasing- it was being shipped to Canada. After I let that go, I received my package(which by the way the packaging was f***ing ***) to open up the items.. quality of the shirts were awful. see-through and thin, looked nothing like the photo on their website. Then proceeded by opening the jewellery and the necklace broke, as i looked...
Probably one of the WORST customer service I have ever experienced. Two different items came damaged, one of which I noticed immediately because it was STAINED! The second item i noticed later when I took it out of package to wear and noticed a hole in the shirt! I contacted customer service and there reply was that I couldn't return the item nor would they send me a shipping label to exchange...
I am disgusted at the way Brandy Melville treats their customers. I have worked in customer service before. I KNOW WHAT NEEDS TO BE DONE to make a customer somewhat satisfied. Ok well here is what happened with me, since everyone else has a story as well. I placed an order for over a hundred dollars. One of the items was a pair of high-waisted shorts size 26. I opened the bag with the shorts and...
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