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Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range... of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village. Show more
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My parents know I love Corvettes so bought a limited edition Corvette clock for my Christmas present. They bought it way before Christmas. It worked fine for several months, but appeared very cheaply made in China for a clock that cost a couple hundred dollars. After several months, the cuckoo part stopped working. I finally called, but was about a month out of warranty. Even though the...
I ordered a necklace for a Christmas gift FROM Bradford exchange. They sent a woman's bag instead of the necklace. I notified them a month before christmas and they refused to correct their error and send the correct item, saying it would take 6 to 12 weeks. I have returned the bag. It's now jan 9th and I still have not received the correct item or a refund. Their customer service is horrible....
Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my order was (after I ordered my other daughter a music box from them for Christmas and they shipped it to the wrong address but I will write a different compliant for that. ) I looked online to see that they had changed it to...
Ordered a jewellery box for Christmas, did not come. After numerous phone calls, emails and now via Barclaycard dispute system, they are saying they refunded the money in December. The refund never received to my credit card, and they are saying that they cannot confirm the credit card number it was sent to, and that the expiry date of the card is a generic one (which coincidentally does not...
Hey, Bradford! "It's easier (and cheaper) to keep the customer you have than try to get a new one!" So, they decide they need another $6.52 because I wasn't a NEW customer. The checks they sent are not the "God Bless America" that I had ordered. The checks came "single", without the carbon. I had ordered duplicates. I will never order from them again. And I will discourage anyone from...
I ***** hate this guys, BS exchange. they made a promise to deliver my order by Christmas (USMC Semper Fi Men's Watch), this was for every a SGT who is only for christmas and had to go back to work this weekend, comes december 24, no delivery and I drove to the post office to check and they say they have nothing for me. to make it worst, they didn't even put a tracking order on the order. When I...
Received as a Christmas gift for the whole family. When opeing the present this morning, we find that the replica Stanley Cup has Chicago spelled incorrectly on one side. It is spelled "Chicag", missing the final "o". I can't imagine how this passed quality inspection! This is so very disappointing. This is poor, poor, quality control. I sent and a email stating the problem, and will call again...
I ordered 3 pieces of jewelry for my children for Christmas. The order was placed online. When I called to find out the problem Megan informed me that there were many problems with online ordering and my order was never placed? I was then charged more on postage for 2 day delivery and the order would arrive by Dec. 24. After checking again two days later when no order had arrived, Matt told me...
Not to pick on the folks on the phone, I have had multiple problems dealing with Bradford Exchange. The first problem was with an order that was promised for immediate shipment only to later be cancelled as they "didn't get sufficient orders to buy any". This was weeks after they told me it was in stock! Oh, and they charged me. Still waiting to resolve credit due me. For Christmas 2013 I ordered...
I ordered a ring for my mother with all of her children's and grand-children's birthstones, and engraved with all the names. The ONLY reason I ordered from here was their guaranteed by Christmas promise. I went to check the status today (December 23rd), and it said it wouldn't be SHIPPED until December 27th!! That may not have even arrived this year!! When I called, I was on hold for 50 minutes....
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