I placed an order for a tactical shotgun stock. A week later the back order notice arrived, stating two to three weeks. I called three times a day for a week with no reply. It took nine days to get an email reply, only to be told it may be up to four more weeks? After four weeks I was told the back order was indefinite. I cancelled the order after waiting an over patient...

• Shotgun
• The Order
• Time

Frustrating experience trying to order a Leupold Patrol 3-9x scope. Order was placed via PayPal over a month ago, which showed the item in stock. Later informed that item was backordered. Got a call from Marisol stating the item was now IN STOCK, but my PayPal order had expired since it had been over 30 days. So I call her back promptly multiple times to no...

• Customer service
• Voicemail

If I could give them a zero I would. I placed a $598.00 order with them. A week later I TRIED to contact them to find out when they might ship the order. No reply. Two emails and five phone calls later I finally gave up. Oh, almost forgot, I never received the courtesy of a return phone call or email, nada, zip, zero. I did reach a woman in sales one time...

• Telephone
• Telephone exchange
• Telephone number

Ordered a front sight for my AR. 5 business days later (7 total days) they email me telling me the item is backordered. I check the item on the site and they are still letting people buy it. In other words they don't update the product to "out of stock" or "backordered". I run an ecommerce website so I realize this is unacceptable and poor customer service (not to mention slow). I...

• Customer service
• Management
• Marketing

After reading a few pages of complaints against Botach, I am glad I wasn't an isolated irate customer. Calling customer service is a waste of time, provided you want to stay on hold for up to an hour, until you hang up. On the rare occasion you get through to Botach, they are often closed for religious holidays or just surly. Botach is only rivaled by...

• Customer service
• Customer
• Federal Rules of Civil Procedure

Losers, strung me out for 4 months on a mag order, then cancelled it with a LAME excuse about their system couldn't hold orders longer than 90 days. When I looked into it I placed the order 122 days ago so their whole excuse was a lie. I had received only one email during the duration which stated to hold tight because they were supposedly about to fill my...

• Consumer protection
• The Order

Items backordered for 3 months, at original price. Suddenly canceled, ostensibly so they can sell the product at new inflated prices. They don't honor their backorders. I used to like Botach, but now I'm like the legions of unhappy customers. Will never give them my business again. Go elsewhere for your needs. Items backordered for 3 months, at original price....

• Marketing
• Price

Ordered a battery pack back in December and I'm still waiting for it. No response to emails, no one answers the phone, wait and wait on their online chat (over 35 minutes one time) and it is very shady that they treat their customers like this. They can take your money but not send you your products. This is very bad customer service!!!!! The WORST! They delete any bad comments...

• Customer service
• Customer
• Good

I have had five previous experiences with Botach Tactical and they were flawless, but they happened prior to the surge in anything weapons related and they were orders with in stock items. Now, I ordered two items and one item is in stock and the other is out of stock. While ordering, I never get any notice that the out of stock was out of stock. Shortly after the payment cleared my...

• Iraq War troop surge of 2007

Unbelievable!! I submitted an offer for a simple gun light on EBay. NO RESPONSE after 48 hours. I submitted emails repeatedly but again no answer. I went on LIVE CHAT and waited forever too!!! I give up!!! Will not order from this company ever! I guess this company has not idea what customer service is!!! After reading some of the negative comments posted here, I...

• Customer service
• Service
• Debut albums