I purchased a set from Bob's and within the year the frame broke. I had to get it replaced. Again another year passes and it breaks. I call the customer service to complain and yet they say that I have to continue to pay for the replacements. This is a terrible design and the manufacturers should be ashamed of creating such CHEAP material for a frame. The whole bed rests on...

I received my loveseat duel recliner on Jan 18,2012. About two months ago I was moving my recliner from the wall and the back started to flop back and forth. The back of the recliner was broken. I checked the other recliner and it was also started to sway just not as much. I called BOBs and today May 8, 2013 the service tech came out and checked the recliner and said it was broken. I kinda knew...

• Better Business Bureau
• loveseat duel recliner
• service tech

Last night my 3 year old climbed or jumped on to the back of my new leather couch (one month old). He had my wife's car keys in his pocket as kids do and tore the top of the back of the couch. I called goof proof and gave them all the info. At the end they tell me that it isn't covered because its misuse of furniture. I told them how is that misuse. I said if I used the couch to...

• Debut albums
• 2006 singles
• Customer service

Dont buy furniture from them especially if you are buying the warranty because the company guardsman doesnt want to fix anything. The have a hundred and fifty excuses. They dont tell u u can only make one claim on each piece of furniture for the life of the furniture. If you hAve a piece with anything mechanical the warranty does not pertain to any kind of mechanical. The salesmen...

• Debut albums

On the 15th of april 2013 i went to bobs furniture in dedham mass,i purchased a bedroom set and mattress and scheduled it to b picked up on the 27th of april. U would think thats plenty of time for it to arrive, well it wasnt. the ordeder was placed wrong it was made to be shipped to my house and i requested pick up so y would u ship to my house?? ok fine so i asked...

• United States
• Nightstand
• American films

I am truly disgusted with Bob's. BUYERS BEWARE!!! I purchased a Bob O Pedic 2 years, I repeat 2 YEARS AGO (2011) and I recently was changing the cover and I discovered there was mold on the bottom of my mattress. I am completely disgusted as I am a clean person and also who would ever think mold would grow on your bed. I was horrified at my discovery and decided to call...

• Cognition

This store doesn't only have an E-pit, it is the pits, cheaply made furniture, terrible customer service, if your as unfortunate as us to have wasted your money on "goof proof ins." You know what I mean-for those who haven't done that yet-don't bother with it. Why? Because they don't carry the same products long enough to replace any damaged furniture past the 1 year guarantee...

• Customer service
• Sales
• Federal Rules of Civil Procedure

well i pay for some funiture that i bouth no even a year ago they have come 3 times to my house to do service on my lover seat i call alot of times to costumer care but the keep giving me appoiment for service i dont want this funiture that i pay alot of money so they can be fix every month i want a new product that worth what i pay for i even went to the pit...

• Money
• Economics terminology

We purchased their leather home theater seating set and from the get go, we had problems. The ottoman was misaligned had a tear up the side. When they sent someone out, they said they could tell the 'tear' was actually the a cut, probably from whoever used a boxcutter to take the ottoman out of a shipping box. He also claimed the top was not installed correctly on the...

• Post office box
• 2000s drama films
• Post office

We bought a leather theater sofa set last year and have had nothing but problems...it was delivered damaged and even after they came out, never fixed properly. the back of the ottoman was actually cracked and by the the time we figured out that was the reason why the top and bottom were not aligned (the bob's folks said it was because the top was not fastened on correctly and realigned it...

• Post office box
• Customer
• Customer service