Blue Cross BlueShield - Care Management
- by Anonymous Jan 05
- Review #: 372929
| Company | Blue Cross BlueShield |
| Category | Health Insurance |
| Views | 122 |
I work for a nursing home.We received a referral on a patient at the local hospital.
Unfortunately this person has BCBS of VA!. We were directed to an associate named "Shanta" which by the way I am still looking into how to make a complaint'. Our business office manager was spoken to horribly, because we left more than one message on her line:. (two to be exact) This "Shanta" was so vindictive that she held up the process of getting this pre auth/.
done that this person had to spend the weekend in the hospital instead of getting settled at our facility and starting their rehab|. Anyone knowing how I can make a formal complaint, please let me know.. I have had to contact BCBS on many occasions to check benefits and they have by far the most rude customer service reps I have ever dealt with|.
I would never recommend this insurance company/.They are very cold and uncaring. 3059895
nope
Feb 18
Ask for a manager.
They will stall and make excuses.
It is best to just give them the info they want, the patient's name, id number, birthday, etc.
They will offer to personally help you several times over rather than transferring you.
Tell them you would like a manager.
Keep repeating yourself.
They will say they can't transfer a call without knowing what it's regarding.
Tell them it's in regard to rude customer service reps.
They may also ask for your name and number for a callback.
Give them the info, but INSIST on speaking with a manager.
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