Bidz - Charged Restocking Fee of 15% for Return of Poor Quality Jewelry
- by Anonymous Jan 29, 2009
- Review #: 144720
Bidz
3562 Eastham Drive
90232
Culver City CA
1-888-247-BIDZ, International Customers: 1-31
| Company | Bidz |
| Product / Service | Diamond Earrings |
| Location | Calgary, Alberta |
| Category | Auctions and Internet Stores |
| Views | 25 |
Monetary Loss
$54
$54
Diamond Earrings worth $3500.00 purchase price approximately $300.00 were of very poor quality.Returned them with the said reason only to find out the charged me a 15% ($54.00) restocking fee.
This is totally ridiculous and unacceptable. I could understand if I just didn't like them but there was no sparkle in them at all. Very, Very dull. I am being charged for their poor quality merchandise.
Dealing with their chat online service is not professional or dependable. They seem not to now what they are talking about.
And the attitude is unbelievable.Totally dissatisfied former customer. 3851e9c
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of 3 comments
Bidz
Jun 21, 2011
Thank you very much for your feedback. We greatly appreciate your input as it allows us make changes accordingly to make our site and services easier for our users. If you have additional feedback you would like to provide us with, please contact our customer service team. We are more than please to forward your feedback to our management team for review.
Additionally, Bidz.com has undergone various changes, some even being changes of policies. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.
We hope this information is of use to you. If you have any questions or concerns, please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.
Customer Service Monday - Sunday, 24/7
Phone: 1-888-247-BIDZ
International Customers: 1-310-280-7373
mad dog
Feb 16, 2009 from Masterton, Wellington
I have purchased at least 7 items from Bids.com. 2 were of fair quality the rest were very nice. I do think that the bidding is rigged on some items, I have written to them but get a cookie cutter reply
BreeLee
Feb 15, 2009 from Biloxi, Mississippi
Showing 1-3 of 3 comments
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