December 26th 2012, my wife and myself were Major appliance shopping,we stopped into Best BUY store 509, we bought close to $2000.00 rein appliances.The salesman asked if we needed installation for our Ice machine.
We asked if we needed to provide any parts or any waterline or anything. He said no its included in the price. delivery was made almost a week later, our refigerator door was dented and scratched,deliveryman took pictures. they asked what they were supposed to install, i said the ice machine needs to be hooked up to sink!.
they lookeed at it and said where are the parts,we dont carry parts". then they said it required special parts and a plumber would have to install'. lie number 1". Called manager, manager said we could get a refund for the install fee..
he would call us back about the refrigerator door, waited, days, no call back;. called store, no calls returned!. File complaint with BBB,3 weeks later ,After the return period was over ,best buy responds that no one had contacted them about our refrigerator:.But they will send a check for $100.00.MY refrigerator door was not dented or scratched when i bought it, the door is $600.00 or more according to samsung.
Not to mention the 3 weeks we went without use of our Ice machine where best buy misrepresents its installation process. 30a687c