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Batteries Plus - Bad Service

  • by   Mar 08
  • Review #: 391223
CompanyBatteries Plus
Location Columbia, Maryland
Category Accessories and programs
Views49
 

I went into Batteries Plus to purchase a battery I could have easily gotten online, but I wanted to support local business so I gave them a try.They did not have my battery in stock, and told me they could order it for me!.

I said that was fine, and placed the order, paid, and was told it would arrive in a week (on Friday)'. I thought that was a substantial amount of time to receive a battery and I needed it by that weekend, but I went ahead with the order anyway!. When I called that Friday to check on the battery not only were they incredibly rude, but the gentleman told me "i have no idea when the battery will be here"/. I asked if it would be there before 5:00pm:.

His answer (very rude again) "I have no idea":. I asked why no one told me the battery might not arrive when they said it would and he just continued to give me rude, short responses!. I couldn't believe the lack of service and attention to detail at this store;.

next time I will defnintely be placing the order online. 3040b31

 
 
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BatteriesPlus BatteriesPlus
Mar 13  from Milwaukee, Wisconsin
We apologize for the poor service you received at our store. We have reached out to the store's management and they would be happy to assist you. Please call the store directly at 410.309.9040 and ask for Ed. Thank you.
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Danger Man Danger Man
Mar 08 
I work at Radioshack, and it is SO ANNOYING when people call first thing the day the item is supposed to arrive. They say things like, "You said the item would be in on Friday and it's not here!" Then i reply with, "Sir, it will be in today, I am not sure exactly when it will arrive. It all depends on the delivery driver." And then they throw a fit. Even if it did show up after 5 PM, that is STILL FRIDAY! That is why WE call YOU when the item arrives. It is not the business' fault that your item wasn't delivered timely enough to suit you. And where do you come up with "the item may not arrive"? I'm sure they never told you that it may not arrive. They were sure it was going to arrive, but not exactly sure on the time of day on Friday. I wish you could work a day in retail. Then maybe you wouldn't be so *** snobby.
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.... ....
May 07 
I work in retail/customer service. You CAN NOT blame the customer for being upset that the item was not in when they were TOLD it would be in. If someone needs a product by a certain time and an employee ensures that it will be there, and it's not, then it is perfectly reasonable to get upset. It is NOT reasonable for an employee to be rude about it. It is just as easy to say, "I'm sorry, but I don't know when your ___ will be here. It all depends on the delivery driver. I apologize for any inconvenience, but we will call you as soon as it arrives." THAT is being a decent employee. YOU sir need to stop being so "snobby" and realize that you CHOSE to work in a customer service position, and thus, you are supposed to SERVICE the customer.
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