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Barristeris a poor excuse for a company who basically hires techs as their hands for clients such as Stpales for warranty computer repairs. They often (mis) diagnose teh issue over the phone and send parts to the end user.

The tech then is dispatched often for a paltry feeof $35. YES YOU HEARD RIGHT! Then when the part is DOA or does not fix the problem They expect the tech to stay on suite and stay on hold getting through to their incompetent tech support dept. Often the wait times are in excess of 10 minutes.

So the tech is tehn blamed for the entire fiasco and they issue a no-pay. On numerous occasions they order the cheapest parts they can find since they are warranty repairs and the customer gets screwed with parts that are worse than what was originally installed. On several occassions I had to return 3 times before a functioning motherboard is sent.

I guess that is the extended warranty that Staples wants to screw their customers with. I can onlu guess that his company will not be in business very much longer due to the sheer ineptness of the staff who are barely literate.

Monetary Loss: $100.

Location: Rochester, New York

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Guest

I'm In Hilliard, Ohio. they called me to install formatter board on a printer, went to site to find wrong part ordered.

they put me on hold for more than an hour by that time I left the site. they asking to go back and diagnose the error again!

it does not worth to spend all this time for $45. you have to fight to get your money, I'm not doing business with them again.

Guest

I've worked with Barrister for about 2 years and have never had a problem getting paid. As long as you're a competent technician, have the right equipment for the job and follow the correct RFS procedures, you should be okay.

That said, the first few months were pretty good, I took a few calls a week regularly to supplement my full time job. Then they switched over to a new system and for about 6 months or more, the available jobs were sporadic, sometimes in another state or just too far. As of today, it looks like they worked out the majority of the kinks in their new system. I was able to close an order on my smartphone and didn't have to wait on hold for a ridiculously long time like before.

When I got to my office, I uploaded the RFS and everything was good to go. The available work tab shows a number of work orders I can accept and it even lets you enter a counter rate or decline.

Guest
reply icon Replying to comment of Guest-766003

I have 4 recorded phone calls, all Barrister reps admitting or passing on fault of late payment on a job I completed long ago and from what I am told a check is on its way that was cut well past its 30 day deadline. They are one of many companies I have worked but happens to be the only company that has more negative forum feed back then good. A simple Google search will tell you how unprofessional and unfavored this poor paying, unprofessional company is.

Guest

These folks are scam artists supreme, they have no problem taking the work orders, and no problem issuing work orders - However They DO NOT PAY The service Techs who Actually go site to site doing the service work - they have excuse after excuse and continually pass the blame on to someone/anyone else with the most common excuse being "Submit a ticket/request to pay department" yet after over a month, eleven emails, countless phone calls to various persons throughout the company, nothing has been paid, nothing has been even acknowledged that it has been received, let alone read and addressed. Incidentally, phone calls have to go to other representative, since there is Absolutely No Way to Phone the Pay Department .

. .

SCAMMERS - LIARS -THIEFS . .

. . Beware if they call you to perform service work - RUN, Hang up the phone and Run the other way, getting you to perform he service work is quick, But You WILL NOT GET PAID . .

.

And the Barrister Admin's answer below is total BS, I have personally sent in excess of a dozen requests to the address he cites and a month later have still not received even a simply acknowledgement that it has been received, read, or responded to . .

. .

Guest

I worked for Barrister for a few years with no issues. Then, after returning from Iraq, I started taking a few calls from them. What a freaking nightmare! They sent me to Sears to fix a printer. The staff advised me that the previous Tech dropped the printer on the floor! They showed me a printer that was in 3 pieces. I advised Barrister of the issue and they promptly said that I shouldn't be concerned about the previous Tech's performance and to attempt to fix it.

By this time Sears management told me they only had ONE working printer. Now here is how Barrister screws a Tech. They give you a fixed rate to fix a item. But you may have to spend hours fixing a problem that is absolutely impossible to fix. You tell Barrister that and their answer is always to send another part. In the meantime you can't close the RFS because the item is not fixed. I practically rebuilt this printer in question. Then they advise you to call their in-house Tech support which takes up to 30minutes. Then he gets on the phone and wants me to cannibalize Sears' only working printer to see "if the part will work." I couldn't believe my ears!

This Tech support guy was a freaking ***. I absolutely refused to do that plus the management at Sears refused to allow it as well. They were printing invoices on the printer all day and here this Tech support guy wants me to remove a fuser unit to put into a machine that had been dropped on the floor! I left the store and of course Barrister refused payment stating that I left the site before the item was repaired.

Three freaking days of my time wasted on BS. Not only that, they refused to pay for a previous repair based on the what they say was a late RFS. More BS. Before I walked away from doing any more work with Barrister I was in the hole for approximately $500 in unpaid work! When I called them to complain, I reached several people who stated that wasn't their department and I needed to call this other department until I finally reached the point to chalk it up to experience with this poorly run company.

I did have one lady who finally called to say she was "investigating" a no-pay issue for Barrister. I told her what happened and that was the last time I heard from her and I'm still with the paycheck. I went to the Barrister website and indicated I would no longer be available for any work from them and I still get calls from them on a daily basis. I never answer the phone when I see it's Barrister and they even resorted to trying to contact me on Twitter as a supposed "friend" just to get me to answer. This company will resort to anything to make their money and screw the Technician.

As far as experience, I am A+ Certified, CCNA Certified and have been working in IT for the past 10 years so if you want to say I'm some kind of inept Tech...I would challenge you to come close to the experience I have. My opinions of this company are true and if I didn't experience it for myself I may have had doubts about some of the comments I've seen here. I don't normally complain about companies and I usually just move on. But this is a special pet peeve company!

Guest

I do work for Barrister, and have always got paid on time, every time. The ones who don't get paid are incompetent idiots, who should not be called technicians. A lot of people try and pass themselves off as something they are not, Certified Technicians. I can understand a problem such as a DOA, but if you call Barrister Technical Support from site as soon as you replace the new part and find out the system is still not working, then they open another ticket. Simple as that. In any company, especially IT companies, if you do not follow their Standard Operating Procedures, then getting a no pay is acceptable. You have to remember that you are servicing a couple hundred dollar pieces of equipment, with which majority of people rely on, on a daily basis. If you are an incompetent dumb *** that does not know how to repair that piece of equipment, then you should not be taking service calls, and your lucky if you don't get fined $100 for your stupidity. Your also a dumb *** to say that you had to return three times to replace a motherboard. You were probably responsible for shorting out the first two motherboards.

I have, however, had times when I have went on site to replace a certain part, and found myself not having to use the new part, yet always produce a fully functioning system before leaving. You are once again inexperienced if you think that this does not happen at times. This is not tech supports fault, and I would not call it misdiagnosis. If you know anything about how the process of remotely troubleshooting works, then you would know that there are certain circumstances that can lead the support tech into a common cause for common errors. Sometimes this does not fix the situation, but you replace what you were sent there for, do some on site troubleshooting, and get a subcase open to have that system functioning.

Guest
reply icon Replying to comment of Guest-588945

I stopped taking work from Barrister three years ago because it was to much trouble to get paid. After multiple phone calls they would say everything is in order but you need to upload your paper work.

I already months previously uploaded it *** like this happened all of the time.

Looking back I am unable to say for sure if its thier corporate culture to screw with techs and delay payment or just plain incompetence. My best guess its a little of both since they often shipped the wrong part lol

Guest

I have also been put on hold while onsite, told my RFS was not in ontime when it was and I proved it. They finally verified it after three months and I stil don't have a check.

I did the job at the end of August 2012 and they said it was scheduled to be paid on Dec. 15th. I have called to close out calls & for tech support while with the client and no answer. I have been told that the rep in charge of assigning a call is not able to help me with non-payment of my service call, that I have to email payissues and they don't have a phone in that department.

I had this happen a couple of years ago with Barrister and decided not to work for them anymore but then they called me asking if I was available for a service call in the city where my shop is located so I took it and started taking call for them again. They pay is always way too low. I should have known not to waste my time with them. I work for 5 other partner companies who send me on calls and don't require me to jump through hoops just get paid and always pay quickly.

I will not take any more call for Barrister and if you guys don't take call for them then they will not be able to do this to anyone else. There are really good companies that trear their techs well.

They should have barrister's business instead. So don't work for Barrister.

Columbia Yvr
reply icon Replying to comment of Guest-578165

I am in need of some computer work. Could you possibly give me the names of some of the 5 companies that I might be able to do some work for?

I would appreciate it. I have done a few calls for Barrister and to all those "techs" that act like they have had no problems..... if that's really true then why are there so many complaints out there. All you have to do is Google Search on Barrister Technician complaints and you can keep reading into Eternity.

There are tons of complaints. They don't even have time to talk there underpaid technicians into making positive comments.

And for only $45/call I would take the time to make a "Free positive" comment for Barrister. They s**ked from the very first phone call.

Guest

If they would just pay

They pay the first couple of calls then start having problems with part not sent back fun I work for one of the suppliers and found the part that they said I did not sent back was returned. the company i work for now is going after there contract hope to get them all. They are a scam will never do work for them again

Guest
reply icon Replying to comment of Guest-553613

Thanks for the info. I was contemplating signing up with this outfit but after reading all of the negative complaints, I am for sure not wasting my time with Barrister. :(

Guest

รขโ‚ฌโ€œ Barrister employees approximately 20 in-house technical support agents who are on hand to assist technicians and customers via telephone. Their goal is to provide a one part/one trip fix for the repair in question.

We utilize the latest training methods and our in-house technicians participate weekly in on-going training sessions to provide them with hands-on repair scenerios to better acquaint them with the kinds of problems technicians and customers may experience. We also utilize vendor provided help desks to further support our technical team whenever there is a need.

Our in-house technicians are monitored on performance and evaluated on trips and parts per fix on the calls where they are involved. This insures that they are motivated to provide the very best off site technical support available.

Guest
reply icon Replying to comment of Guest-512280

B.S. all the way!

I've never seen Barrister work to provide a one part/one trip fix!

Thats how you screwed me by making multiple visits to one site and then making it practically impossible to file the paperwork to get paid. I would never work for this company again.

Guest

I do work for Barrister. I have always been paid with them, but it seems the only calls I get these days are from people who buy some sort of service contract with AOL.

15 years ago, AOL was known for a lot of *** people. Today it is very old people (like 80 to 90 years old), they refer to a mouse as a "foot pedal". An old man *** his pants while I was on a service call, and *** was running down his leg. I had an old geezer call the cops on me, and accuse me of stealing his AOL Disk.

These people are on AOL dial up, its pointless to do these service calls, they live in the middle of nowhere, and have no broadband access. If they can't dial out, there's no way for me to fix software issues. Most of these people live in the sticks where there is no cell phone coverage. I can't download drivers on my smart phone.

The service agreement these people have does not cover software issues anyway.

When I tell them its a software issue, they get angry, and give me a bad review. Heck with these AOL users.

Guest

Paying technicians promptly and correctly is a priority for our company. Payments are generally prepared approximately 21 days following the receipt of all documentation and information from technician closing the call.

Technicians must call from site to close calls, return parts correctly and fax or scan the signed receipt for service. Once those simple steps are followed, payment is made to technicians. Barrister maintains an email address, payissues@***.com, which is monitored and answered daily.

If a tech has a problem with payment, of any kind, he should email this address stating the work order number in question and a brief description of his issue. You will receive an answer within 5 business days.

Guest

:( It's such a shame to read all these different postings related to the barrister company. I have once worked for this company and yes all the comments,postings, and complaints are Absolutely TRUE.

They do not want to pay techs , make it almost impossible to work with them, hire random people with not much experience to assist technicians while onsite. I have had numerous techs calling me to only say they have been on hold with tech support and have been hung up on, I've heard screaming customers in the background pissed due to the time spent onsite, but then again if their technicians had the proper assistance while onsite the technician would have no problem getting the unit repaired leaving behind a satisfied customer. And the "new" policy of the script and printer questions being read to each tech numerous times a day is an absolute insult to the techs who have been doing this line of work for years. If only I could tell the techs at the time to run and never look back I so would have with no problem.

And it doesn't stop at the ttechnicians, their employees are treated just as poorly as the techs.

Our work is never appreciated we get beat down everyday with negative comments them telling us what we are not doing and how we can give more, I imagine we could all give more but for the rate of pay we receive $9-10.00 an hour to only be insulted screamed at deal with complaining customers and techs all day who would want to give more. MY ADVICE TO ALL WOULD BE RUN FROM THIS PLACE

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