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Banfield Pet Hospital - Animal Cruelty

CompanyBanfield Pet Hospital
Category Animal Services
Views219
 

I took my bichon frise to a drop off appt for a comprehensive exam yesterday.When i picked up my baby after work her whole bottom part of her body smelled of urine and her top part of her nose was bleeding.

it looked like it was scraped off along with the hair... It was raw.... The attending doctor said Kassie did that to her self which is a load of ***.... I have had the priveledge of owning my baby girl since she was 7 weeks old and she has never done anything like that to herself.

I have never experienced such maltreatment in my life. My baby was scared and solemn...She is such a happy go lucky doggy for her to be withdrawn means she with through some trauma...I let these incompetent idiots know that i would file a report and this was unacceptable behavior. They didn't offer any apologies or justification. When I got home my Kassie drank 3 bowls of water back to back this showed me that these idiots didn't give her any water.

Who does that? They are suppose to provide quality care.... This was a horrendous experience. To top it off today spmeone from their establishment called me to find out what happend and was rude and obnoxious...

Of course i told him where to go.... He wasn't there and doesn't know what transpired so don't offer info where you aren't privy too.... I am so angry.... This shouldn't have transpired....

Not at all.I filed a report with the humane society.... 2fe92af

 
 
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Banfield Pet Hospital Banfield Pet Hospital
Jan 30 
Hi Princess2823 - We apologize that you were not happy with your experience at our hospital. I know that you have already contacted our company, but I am hoping that you see fit to reach out to our Client Advocate Team to see if there is any way that we may be able to assist you. If you have any concerns that have not yet been addressed, please contact them by calling our toll-free number 877-500-2288 or emailing cat(at)banfield(dot)com.

Most sincerely,
The Banfield Team
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LadyScot LadyScot
Jan 28  from Naples, Florida
YOU were not there either so you do not know. My dog is the most gentle of creatures, yet he gave our groomer's assistant a black eye when she tried to put him in the dryer. Our groomer forgot to tell her he was afraid of the dryer.

Fluffy might be gentle with YOU, but can become CUJO to those who do things that she can not understand when her fear takes over her.
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well... well...
Jan 25 
"I know my Kassie better than anyone." This is something we in the veterinary field hear ALL THE TIME! Oh Fluffy never bites, fluffy is friendly, fluffy isn't scared of anyone. The fact of the matter is that you may know your dog's behavior WHEN YOUR DOG IS AT HOME WITH YOU, but you don't know your dog's behavior in a strange place without you. You can't because you aren't there to witness it. It sounds like she got very anxious when you dropped her off. Just because it hasn't happened before doesn't mean it can't ever happen and that someone "abused" her. Perhaps she was caged next to an aggressive dog, or got an injection that stung. She probably rubbed her nose raw on the bars (happens A LOT) and urinated on herself either in fear or because they didn't take her out for a potty break. Also, dogs tend to not drink when they are in stressful situations. I would always give a dog water, but the nervous ones never touched it. REGARDLESS, Banfield should have explained her condition and offered to clean her up for you instead of just sending her home (unless she became too aggressive to bathe, which happens when pets are really stressed out and fearful. Doesn't mean they are mean animals, just afraid). I'd be upset too if my pet came home like that and I wasn't offered an explanation. But seriously, I doubt they did anything to harm her. Bad customer service, yes. But abuse? Not likely. It's best to thoroughly think things through before slinging accusations like that.
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Princess Princess
Jan 25  from Gig Harbor, Washington
Can you tell me what store this happened at? I am very concerned about Banfield, it seems to have so many complaints.
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Princess2823 Princess2823
Jan 25  from New York City, New York
It's the one located in Yonkers, New York.. On Central
Avenue...
Reply
LadyScot LadyScot
Jan 28  from Naples, Florida
Every business has complaints. All of them. Most often from people who think they know how the business should be ran. I once read a complaint from a woman who said her father's surgeon did not do his brain surgery correctly. Seriously? She worked at Walmart.

Everybody knows everybody's job better than those who actually are trained at it. Make your own mind about any vet or business by your own experience, not hearsay.
Reply
maggie maggie
Jan 25 
Having worked in several vets hospitals I can tell you that it is indeed a possibility that your pet damaged her own nose trying to get out of her kennel. I wouldnt be so quick to dismiss what the vet is saying becuase it could easily be true & make you look like an *** to everyone working there. This was quite a common thing in anxious/stressed pets as they push their noses against the kennel door & scrape them raw. Very anxious pets will 'submissivly' urinate on themselves too in extreme cases. Once we knew a pet behaved this way (i.e separation anxiety, cage aggressive, stressball etc) our hospital would ask that these types of pets not be dropped off & have all their shots and exams done in a room while the o was there because it makes the pet calmer and less scared. A few times owners didn't want to belive us either and it seemed easier for them to believe that their pet had been abused (!!!!) which is ***, why would a vet/nurse ever want to hurt a pet. we did all this years of training to try and help them. think about it. Obv dont know 4 sure if this is what happened to your pet but just saying this is pretty common, esp with pets that are not usedto being apart from their owners or at the vets.
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Princess2823 Princess2823
Jan 25  from New York City, New York
I would believe what you were saying if Kassie demonstrated being stressed out everytime she was dropped off... I know my Kassie better than anyone... Kassie is very well trained so no cigar...
Reply
Princess2823 Princess2823
Jan 25  from New York City, New York
The only *** is you... My job is to make sure that my girl is well taken care of and to protect her...
Reply
Truthbetold Truthbetold
Jan 26  from Manassas, Virginia
Wow. You really are ignorant. You are not understanding that pets can act differently when they are stressed. I have a Bichon/Shihtzu that is wonderful, and yes-I know her better than anyone. I am a vet tech and sometimes when I bring her in for vaccines, bloowork, etc., she gets extremely stressed and has tried to bite members of our staff. She never displays this type of behavior except for when she has to see a vet. Sometimes it's the noise, the smells and having to be poked with needles that can stress a pet out and cause them to act outside of their normal behavior.
Maggie Maggie
Jan 28 
You're choosing to not read/listen to what multiple people are trying to explain, it just kind of seems like you want someone to be upset at rather then believe your precious pet could get upset
Stressed pets act very differently when in strange/noisy environments. We hear it all the time that 'My Fluffy', 'My Kassie', 'My Baby' etc would never behave like that or would never bite anyone.............then take a guess what happens.........they bite someone or they get their teeth stuck in the kennels trying to chew the kennel door. They really do have completely different personalities then they are upset, which obv you would never see. In the future I would strongly recommend you only do in-room appointments for this pet to keep her stress levels to a minimum & if your not sure about something ask for an explanation rather than just start slinging accusations at people - or you/your pet will get a bad reputation & you could end up in legal trouble for false accusations.
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