On 4/15/2011 I returned an Avis rental car to Springfield Branson Regional Airport. Earlier in the week I'd noticed a crack in the windshield. It started at the base of the windshield and extendded upwards a few inches. Since I didn't recall being hit by a rock, for all I know the crack had started before I rented the car. I was surprised when the woman at the counter asked me to fill out an "accident" report. I assumed the occasional cracked windshield was part of the cost of doing business for a rental car company. After being asked to provide my insurance info, I realized that for Avis at least, it is not!.

Today I received a bill from a collection agency instead of a call from my insurance agent'. I am appalled that Avis enlisted a collection agency instead of filing a claim using the insurance info I provided'. To make matters worse, I'm being charged with a loss of use fee for three days|. That is complete nonsense and highway robbery|. Nothing about that cracked windshield prevented the car from being driven". My understanding is it takes about an hour to fix a cracked windshield'. Along with ridiculous administrative fees of $50, I am livid|.

I will never ever rent from Avis again and I will make sure that none of my friends and family are subjected to this brand of "customer service." I will use every means necessary to warn others against renting with Avis. Starting right here. 2fc48ac