I was double billed for DSL services after sending a late fee because I thought my payment would be late.It wasn't, in fact the money left my account 1 day before my billing date.
After the disconnect, ( while being assured that I owed nothing to AT&T by an associate Raymond ) 17 months after, I started getting mail and phone calls from 2 collection agencies. Not only did I NOT receive a CREDIT for my late fee, but now AT&T says I still owe the ficticious month's billing. No NO NO! They owe me a credit for my late fee !
The story is much much more involed than this....anyway...after reading so many complaints on so many sites and seeing for myself.
I created a petition on Whitehouse.gov...https://petitions.whitehouse.gov/petition/investig 38a222c