Please try to contact ATT Customer Service directly prior to posting any complaints on this site.
I ordered home phone service for work it was suppose to be installed 3 days ago. I have spent a lot of time on the phone trying to get my service installed even though they show my service is on. The only question they repeatedly asked me is did you plug the phone in? I'm rather insulted by such a *** question. When i call in to try and resolve I get transferred and...
AT&T products are great BUT their customer service, promises and billing are truly one screwed up mess!!!! Since December, 2012, my issues with AT&T have been an ongoing MONTHLY battle. Actually, my issues with them go way beyond that date but the most recent 6 months have been a living monthly NIGHTMARE!!!!!! And today, was the worst!!!! My early cancellation suddenly went from...
Order landline for a WAH job. Was never told what time or any details of the installation other than I would get an email. I received email that a tech would come to my home Friday no time given. At 430 pm no show yet so I call. Was told oh the time between 8 am and 8 pm the tech should be there by 8 pm. That sucks its Friday night but got to do it for the job. 830pm still no...
I just wanted to write about my extreme frustration and personal embarrassment at the hands of one of AT&T's retail assistant store managers. At the 381 Madison ave, New York, NY location, I wanted to trade in a single smart phone as part of a $100 trade in promotion. Keonda Clark immediate came over to "assist" me by telling me that I could not trade it in if I wasn't using it...
All I did last month was change my billing. Then it all started. I was interrupted, so I called and was furious so the tech sent out a disconnect to my lines. His mgr said all I had to do was pay up a month and I'm fine. So I called back, 3x because each time the amount got higher. Then another rep said we had to pay ALL accounts we have related or not. 830$ later -a corporate...
I found an odd charge on my credit card from AT&T. I called Wireless customer support who told me that there were three other charges to my credit card from account number 41802936616 This is not my account. I called their fraud department and my bank. My bank was only able to charge back two of the charges as the others were too old. Activity noted in March..March and...
I upgraded to the 4S, but the battery doesn't last a day. I went to the apple store and they told me to turn off all the cool functions. I told them I didn't want the phone and they told me to contact AT&T. Once I call AT&T they told me I signed a contract and I can't change the phone. I have 9 devices with AT&T and couldn't get any resolution. I even...
I work from home. The only reason I have AT&T is because I have to have internet service as a requirement to keep my job. AT&T cancelled my service and transfered it to a new address without my acknowledgement or permission. I was told that in order to have my service re-established I would have to pay 100 dollars. I asked why I should have to pay to have service...
To all employees of AT&T, sales, support, and the board: Thank you all for all your time, your promises, your bait and switch, the hours you made me waste, the missed service appointments, the double billing for services not received, the hang ups, the disconnects, and admitting to me that you have been deceptive. "I am sorry that the technician did not visit as per the previous...
We had AT&T Uverse internet. We recently added their tv and voice service. It took them over a week to get it working, during which time they turned U-Verse Voice on and then off on one day. Then, they turned it on again the next day. When my bill arrived, I got a $35.00 charge for a months use for each time period, one not even a day. When I try to call billing,the account...
Showing 1-10 of 1859 complaints