My phone was stolen last Monday night. I immediately called Asurion & was promptly helped. A phone was shipped the next day & delivered- to an address I haven't lived at in 4 years even after spelling my correct address-which was confirmed by the rep that couldn't pronounce it. They said they would resend one in 1-3 business days. I called again several times to confirm they had the...

• 1-3 business
• best case scenario

I have had two claims over the last year with Assurion and both times I was sent a defective replacement phone. Each time having to go back to AT&T and waste many hours in stores...over the phone.etc, in order to get the issue resolved. From what I read, this is falling into the Deceptive Trade Practices ACT. I see many other complaints with regards to the same issue. How does...

• Telephone
• Trade Practices Act 1974
• Time

My U.S. Visa company was alerted that my credit card was compromised due to a 3rd party being hacked and credit card numbers were stolen. Once I was issued a new card my old card was charged for two charges - $169 & $199 - from Asurion! I don't have a U.S. phone & have never even heard of this company. These are fraudulent charges and you should contact your...

I made a claim on 4/10/13 for a brand new phone that did not even last 2 weeks before it broke. The company Asurion Insurance told me that they do not have my phone in stock. They offered me a downgraded phone costing $50 that had a 2 day ship time, or the phone that i payed $200 for ( $200 phone lasted 2 weeks ) with a 3-7 day ship time. Needless to say i chose the phone i bought...

• Tell
• 2004 albums
• Question

I have an iphone 3gs that i purchased for .01 when i upgraded my line. I have had this phone for months and have been paying insurance on this phone. I dropped it and shattered the screen. I did an insurance claim with asurion and they charged me 199 for an iphone 3gs and they sent me a refurbished phone which i have recently began having problems with. they...

• Mobile phone
• IPhone

I made a claim with them for a broken phone. We paid the $130 deductible. They sent us a broken phone. We called, they apologized and sent another broken phone. We send the original broken phone back with one of the 2 they sent us. However, the phones got lost in transit. They wont send us another phone until the 1st 2 arrive and we are stuck with a broken phone that wont turn on. We have...

• Insurance
• Deductible
• American films

My phone got stolen and I was really happy with how quick they sent me out a gently used phoned.... Than the problems started happening my phone would shut off and the screen would freeze and one day it just stopped working it wouldn't connect to my cell provider. I called sure enough the phone I had was totally defective. I was sent a new one and I sent out the old one back and month in a half...

• 2008 singles
• Mobile phone
• Old One

I was informed when I purchased my phone that if lost or stolen, it would be replaced however when my phone was stolen and I called to get a new one they told me that there was a deductible of $169. When I was informing Roxanne, (the customer representative for Asurion on the phone) she told me I'm sorry and I said is there someone else I could speak to and she hung up on me....

• Customer service
• 2006 singles
• Insurance

I purchased my college bound daughter a Iphone 4 in August. I asked about insurance because AT&T insurance is not good. I was informed that for $8 a month I would get insurance from Asurion and my daughter's phone would be covered against damage, loss, etc. I was also informed the deductible would be around $48-$50. I have the insurance pamphlet that states this in...

• Apple Inc.
• Insurance
• Mobile phone

For over two years we paid for an cell phone insurance program that delivered a faulty phone. Since I live in a rural area, I was required to make several trips to the nearest Verizon store (hundreds of miles round trips) to get the matter resolved. I have visited the Asurian website which they conveniently for them do not provide a mailing address. This make...

• Mobile phone
• Address
• Packet switching