I don't know, maybe all furniture delivery is like this, but I found Ashley's delivery policies to be insane.
They called to schedule our delivery, Thursday is the earliest date (all of 2 days notice). I asked about Saturday, oh we're all booked up on Saturdays until the end of the month. OK, how about Monday? (Since my wife is already off on Monday for something else). No, we don't work on Mondays.
Ok, so Tues-Sat only, only no Saturdays until late this month, anything else? Yeah, we'll give you a 4 hour window, but we can't tell you what the window is until the day before delivery....Seriously? What kind of Mickey Mouse operation are you running here? You clearly don't deliver to people that work on an hourly schedule.
So, I have to take an entire day off work, at short notice with my boss, in order to be there to get the furniture that I've already paid for because you can't tell me which FOUR HOUR BLOCK OF TIME I need to be there for....