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Ashley Furniture - Strange Delivery policies

  • by   Jan 15
  • Review #: 375348
CompanyAshley Furniture
Product / Servicefurniture delivery
Location Frisco, Texas
Category Furniture and Decor
Views174
 

I don't know, maybe all furniture delivery is like this, but I found Ashley's delivery policies to be insane.

They called to schedule our delivery, Thursday is the earliest date (all of 2 days notice). I asked about Saturday, oh we're all booked up on Saturdays until the end of the month. OK, how about Monday? (Since my wife is already off on Monday for something else). No, we don't work on Mondays.

???

Ok, so Tues-Sat only, only no Saturdays until late this month, anything else? Yeah, we'll give you a 4 hour window, but we can't tell you what the window is until the day before delivery....Seriously? What kind of Mickey Mouse operation are you running here? You clearly don't deliver to people that work on an hourly schedule.

So, I have to take an entire day off work, at short notice with my boss, in order to be there to get the furniture that I've already paid for because you can't tell me which FOUR HOUR BLOCK OF TIME I need to be there for....
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Showing 3 of 3 comments
joe joe
Jan 26 
everywhere is like that. this is the way of the world now. try to get cable hooked up or a utility person to come to your house. when i needed someone to come fix my furnace they gave me a 24 hour window!!!! all deliveries are like this, where they give you a window the night before, or some let you know that morning. you're not their only customer. they route their trucks based on postal code to be efficient and get as many people done in a day as possible. you could probably pick up your stuff yourself if you find this too inconvenient.
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Ron Ron
Jan 18  from Atlanta, Georgia
Yeah, I would have said "Hmmm... Well thats unfortunate. How about we cancel that order and get my refund. Thanks!"

See how quickly someone comes back with an opening on Saturday for you.
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Alexa Alexa
Jan 17  from Springfield, Massachusetts
At that point I would take my business elsewhere to people who will appreciate my dollar.
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