I purchased a recliner with a 5 year extended Warranty!The recliner is a piece of ***,the whole bottom mechanism is toast!
I filed claim with Montage on Jan. 3, 2013 and its now March 7 and its still not repaired! I went to and talked to a cust. service mgr.
and told her I'm tired of this *** and she said she would make a call to Montage! I told her after all this I want a replacement and she said no way! Montage has scheduled a tech to fix it on April 9!
That would make it over 3 months to fix!I'll never buy another item from Ashley and I'm reporting them to , the BBB and post every social media I have access to so I can spread the word about their horrible customer service! 31254a0