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Ashley Furniture Industries, Inc. is a privately owned company that was founded in 1945 and incorporated by Carlyle Weinberger. The company is headquartered in Arcadia, Wisconsin. It specializes in fu...rnishings industry providing and manufacturing different upholstered dining, bedroom and living room furniture, bedding, casegoods, etc. The slogan of the company is: "We want to be the best furniture company". At the present time this is an international furniture company with stores in the United States, Puerto Rico, Mexico and Canada. In 2006 Ashley Furniture had to settle the civil action lawsuit was filed by American Century for the violation of the copyright laws.Give your house fresh life with stylish, new home furnishings. Show more
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My experience with Ashley furniture is somewhat bitter sweet. Walking around the showroom and dealing with the salesperson was a very pleasant, if not enjoyable experience, however, my follow up experiences (yes! very much plural) with Customer Service has been deplorable, to say the least. I had purchased an entire bedroom suite. My headboard and dresser mirror were damaged upon delivery (which...
Bought a Aero Sectional from Ashley Furniture and in less than two years it was peeling all over. I took really good care of the sectional and didn't have kids when it started to peel. The sectional only obtained normal use, a couple of hours in the afternoon being that my wife and I work during the day. I called the store where I purchased the sectional and didn't receive any help or any...
I purchased a breakfast room table and chairs from Ashley Furniture less than five years ago and the 5 year warranty from Montage Furniture Services. The sales person told me the warranty covered everything. What a joke. A couple of years ago, one of my kids was learning to use his fork and commenced the normal banging kids do when I was refilling his drink. By the time I got back to the...
I have just ordered a queen bed set few days ago for CAD 899 and after fifteen days it on sale for CAD 699 that is 200 less. What should be done in this case? A price match right? I went to the store at Stoney Plain road, Edmonton. The manager himself was not aware of what is their policy on this. He ready his own company's terms and conditions which they give out to their customers. There is not...
We picked out furniture on October 20. And the next day they called to schedule a delivery date it was a 5 week wait. When they finally brought the furniture on Nov 23 the couch's frame was broke. The delivery men said they would put the claim in and someone would call us the next day. I waited until 2 pm and called them and had to wait the following day for them to call me back. I explained the...
Several months ago I noticed peeling on the top of the couch. Thought no big deal I purchased a warranty that is suppose to cover everything. Called MONTAGE PROTECTION found out this warranty is only for accidents and what I have they called is a manufacturing defect. Peeling is getting worse now it involves most all cushions. Called Ashley customer care the person I contacted said fabric is...
Within 2-3 years, the Couch started to fall apart and all 3 bed started making creaking noise. I had bought their purchase protection plan. So, called them up. The whole experience was horrible. 1. They would NOT call you back or respond to you on time. It took me two weeks just to talk to someone. 2. They would NOT send anyone to take a look at the issue. 3. I kept going in circles for almost...
I have not had anything new since my divorce - finally 5 years later I am able to start refurnishing my home. I went to the Green Bay store, found the dining set I wanted. Beautiful dark sage green chairs, I commented to the salesman that it was exactly the green I was looking for. After going through the you need to buy the Guardsman guarantee, i thought, ok, probably not a bad idea. 12 days...
We purchased a DuraBlend Loveseat from a local furniture store. This was a major purchase for us at $655. At the 2 year mark it is cracking and peeling off in chunks. I took pictures and returned to the store where I purchased the love seat and spoke with the owner. He told me I should of purchased an extended warranty. That was it, no other response or offers of help. The entire seating...
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its garbage so is the warranty plan. Company refuses to do anything about. Will never buy anything from them again, everyone on this site...
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