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Ascentive News Update:01/20/2011 - Ascentive LLC has been named as a defendant in a class action lawsuit filed in the United States District Court, Eastern District of Pennsylvania. The lawsuit allege...s that Ascentive "has designed its software to defraud consumers by deceiving them into paying fees to fix fabricated and/or overstated computer problems." "In the simplest terms, Ascentive always claims that a user has PC errors, regardless of whether they exist or not," as alleged by the class. Lead counsel is David Senoff with Caroselli, Beachler, McTiernan Conboy.01/04/2011 The Washington State Office of the Attorney General reports that Ascentive LLC has agreed to refund thousands of Washington consumers under a settlement agreement with the State The Attorney General's complaint against AscentiveWashington's State Office of the Attorney General's website reports that as part of the settlement, Ascentive has agreed to a number of restrictions on its marketing and billing practices. In addition, Ascentive has agreed to:
- "provide restitution to consumers who purchased both a backup CD and the company's Extended Download Service but did not use them. The Attorney General's Office estimates that about 5,500 consumers are eligible for refunds of about 17.90 plus tax;
- "pay a 20,000 civil penalty, plus 58,000 to reimburse the Attorney General's Office for attorneys' fees and legal costs"
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