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Because Obamacare negotiated contracts for diabetic supplies with (apparently) offshore companies, it has been a very bad situation. We used Liberty and had ample supplies, timely shipments and NEVER went without supplies. Once set up with Arriva the supplies would arrive in two weeks. Two weeks passed and I called - supplies were running short. They claimed they just got the doctor order and...
In August ........Arriva Medical sent me 100 bad strips for the Element Monitor (which they no longer deal with). I called them and they said to throw them out, and they would replace them. Nothing arrived so I called again, this time they said to send them back, luckily I didnt throw them out. Shipped them back and was told since they don't deal with the Element meter any longer that they...
I am the care-taker of my 92 year old Grandfather.Arriva medical supply had a doctors order that my Grandfather was only testing once a day, when called to ask if this order could be changed to 4 times a day the associate said yes we can fax the doctor and ask for the order. Two weeks later my grandfather runs out of supplies, so I call. Apparently the order had never been sent to the doctor, and...
Ordered blood glucose test strips a week ago and was told they would be delivered in 4-5 days. I still have not received them. I called Arriva today and they said they would be shipped September 26th which is a month from today. I have run out. The person I talked to today was in the Philippines, she tried to tell me they could not shipped them to me according to my prescription. I told her I...
I called two weeks ago and explained that I had only been sent diabetes testing supplies based on once a day testing and that I was almost out. The young lady said to get the doctor to send another form and she would see that supplies went out immediately. I called today after checking for the promised supplies and was told that further supplies would be sent out on September 4th. I told them...
Liberty transferred us to Arriva. somehow they had my husband listed as checking his sugar once a daY.HE TAKES IT THREE TIMES A DAY.I called them about 4 weeks ago and they said they'd need Dr.'s RX.I called back after several days and was told they had just got the fax and would be sent.called a week or so later and they told me the same thing and I should receive it the 14th or 15th. I called...
As liberty medical has shifted all diabetic patients to this EXTREMELY horrible service company I am preparing to leave Liberty due to the LACK of follow up and the fact, all we are getting are lies, NOT DIABETIC supplies. I began AUGUST 1-2013 trying to get a simple order of test strips. I have been told THE DOCTOR made a mistake. The script was wrong. They did not do THEIR jobs. Finally on...
Arriva is by far the worst diabetic supplier for 3months i worked for them abd watched how they use antics and lies to justify their actions this company is very disorganized and ran very slopppily someone over heard me talking about better jobs oppourtunities and they fired me before i could quit they lie they have poor attitudes and they arent a honest company i felt so baf for pts. That waited...
I ordered my Diabetic supplies and was told they were on there way 12 days ago and called today and was told an order was never submitted. The first time I ordered my supplies they sent the wrong stuff. This is the most incompetent company I have ever seen. I test the minimum 7 times a day and haven't been able to test since August 7, 2013. They have yet to send them and when I spoke to...
i switched diabetic supplies from liberty to arriva. they had incorrect 4 year old information that i was testing 2 time per day. on the initial order phone call i corrected that to the current 4 times per day. i received an initial order of 2 times per day. i spoke with the dr office and was told that was what arriva requested so they signed and returned the order. when i called arriva, next...
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