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Unfortunately I was so incensed that I shredded my notes regarding my wife's initial order for diabetic supplies. However, as I remember it, I was referred to a carrier. The carrier in turn referred me to a subsidiary. Who referred me back to Arivva. I spent a frustrating two hours trying to sort out the matter. Eventually the items turned up. I am also diabetic and I was fortunately able to...
My friend ordered test strips back in Dec., 2013. He had not received them by Jan. 2014 so he called back. The rep told him he had never called their company. He explained that he had and even told them what he was told but they wouldn't listen to him. He RE-ORDERED and still hasn't received his supplies! I told him I would order my supplies and loan him some test strips until he FINALLY...
Everyday we received multiple calls from their automated services which is voiced activated and no matter what you say it can’t understand you. As early as 7:30 am the ohne rings and it continues every hour and a half until 6:00 pm. Even after I canceled their service I continue to receive automated calls. It’s really sad when you are a caregiver with a person in a wheelchair who struggles to...
Have called twice to get my dad's diabetic supplies refilled. Still nothing. Customer Service is located in Manila, Philippines. The info regarding dad's dr. was incorrect in their system. They said dad's MD practices in NY not in CA and therefore couldn't find her contact information. The MD went to Med. School in NY. Their info was outdated by several years. Totally incompetent company. ...
I was switched to Arriva Medical because they bought AmMed Direct out. First thing they did was switch my meter and strips, which really ticked me off because I loved my Freestyle brand. I have received 2 different meters from Arriva and both are substandard pieces of chit, they are in NO WAY ACCURATE!! Try calling CS, they are rude and wont give straight answers, just run around and BS. I...
Because Obamacare negotiated contracts for diabetic supplies with (apparently) offshore companies, it has been a very bad situation. We used Liberty and had ample supplies, timely shipments and NEVER went without supplies. Once set up with Arriva the supplies would arrive in two weeks. Two weeks passed and I called - supplies were running short. They claimed they just got the doctor order and...
In August ........Arriva Medical sent me 100 bad strips for the Element Monitor (which they no longer deal with). I called them and they said to throw them out, and they would replace them. Nothing arrived so I called again, this time they said to send them back, luckily I didnt throw them out. Shipped them back and was told since they don't deal with the Element meter any longer that they...
I am the care-taker of my 92 year old Grandfather.Arriva medical supply had a doctors order that my Grandfather was only testing once a day, when called to ask if this order could be changed to 4 times a day the associate said yes we can fax the doctor and ask for the order. Two weeks later my grandfather runs out of supplies, so I call. Apparently the order had never been sent to the doctor, and...
Ordered blood glucose test strips a week ago and was told they would be delivered in 4-5 days. I still have not received them. I called Arriva today and they said they would be shipped September 26th which is a month from today. I have run out. The person I talked to today was in the Philippines, she tried to tell me they could not shipped them to me according to my prescription. I told her I...
I called two weeks ago and explained that I had only been sent diabetes testing supplies based on once a day testing and that I was almost out. The young lady said to get the doctor to send another form and she would see that supplies went out immediately. I called today after checking for the promised supplies and was told that further supplies would be sent out on September 4th. I told them...
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