Back a year ago, I had just signed up for 's List. They asked me to send them our client list so they could get referrals for us. Which we did and gained I think 1 good review and an F review for a job that was currently in progress. I had initially signed up because we were organically getting reviews without paying and I figured with such a great online presense and customer relationships, it couldn't hurt us. It did. That F rating for the job in progress was with some clients that were very difficult to please, they had not told us about 90% of the problems when we took the job and it ended up being a nightmare of a job and then to boot, we had the F rating. The F rating was right at the top too, so who is going to hire us? We had no calls, I did what I could with Angie's List, but they would not budge with moving it down. All they said was that the person who reviewed it had to update it. .
Finally after the job was done, we tried to get our clients (who were now satisfied) to update our F to something else, but Angie's List would not accept the udpate as it was not being called in by the member. But the non-member was allowed to put in the F rating in the first place!
So as a business owner who was not getting anything and of course, you can't get out of their contract without paying big money...I did what a smart person should do...is Google "Angies List Sucks" and found nothing. So then I went to register.com to figure out if I should buy it and start my own website with a review of Angies List. Aha! I found out that www.angieslistsucks.com was owned by ANGIE'S LIST.
So then I saw the information of who registered it and found that Patm@angieslist.com was the contact who bought it and found his phone number. I called before emailing. Good thing I did, I caught him in meeting with the Marketing Manager. He was a bit off when I called, asked me how I got his information and I told him it took me all but 4 minutes to find his private on the internet. I then spoke to the Marketing Manager who said he would take care of it. Not really, after weeks of going through hoops (remember, the member did not put in the F rating, her partner did, which bothers me...can anyone who answers the phone put in the review? Apparently! Kids too? Good gravy!)They finally got it updated to a B rating and then WOW, all of a sudden, during my third month of being on Angie's List, calls started coming in.
Isn't that amazing?
Here is Pat's info if you need it. I got farther than an account rep. All public information.