Angies List - Angie's List - Buyer beware of billing practice
- by Salsa1234 Apr 02, 2011
- Review #: 230254
| Company | Angies List |
| Product / Service | subscription renewal |
| Location | Portland, Oregon |
| Category | Cash Services |
| Views | 234 |
Angie's List allows consumers to shed light on practices.Unfortunately, they should be added to the negative experience list.
Up until today, I was a subscriber to 's List since 2008 for two cities. Today I was surprised to receive a notice from PayPal that Angie's List had billed me $70 for a "renewal" subscription. I hadn't receive any notice from Angie's List, they had all my contact info, of a billing for this renewal. I immediately logged onto my Angie's List account and to my surprise found that a $70 "renewal" was charged for....a Classic Car subscription.
It also showed I had my two "regular" city renewals coming up. However, it also showed a Health subscription for both cities was attached to them.
I called the and spoke to a young lady who transferred me to another young lady to assist me. The CSR listened to my story.
She then said my record showed I was a member beginning in 2008 which was correct. Then she said that the Classic Car subscription "used to be included" with the regular subscription. They had separated it and are now charging $70 for it. Well, I told her I am a retired senior woman who has absolutely no interest in cars.
I told her I felt this was very deceptive of Angies List's management!. I believe this is a betrayal of my trust in their service". They send me all kinds of emails each week about their service but never sent me one about my upcoming $70 subscription! I am sure they have thousands of people who don't check their credit card, bank, or PayPal accounts and notice these "renewals":.
The people who sign up for Angie's List are looking for honest business people|. I had recommended Angie's List to many people but will now warn them of this new method of splitting off a part of their service and then charging them for something they didn't request or want?. My wanting the Classic Car subscription would be like the young representative I spoke with signing up for a subscription to AARP.. She understood exactly what I meant?.
I have received a refund of the money they took from my PayPal account and cancelled my subscriptions?.
Very disappointed in them since I thought they were "one of the good guys" out there. 314a3f8
Lynn
3 hours ago from Charlotte, North Carolina
mar1scs
Mar 29 from Atlanta, Georgia
N R - Tenafly NJ
Jul 27, 2012
Just found they renewed automatically and charged my Papal account.
Was signed up for only one year.
No notification requesting renewal - and I know we never agreed to a multi year subscription. Why would we? We agreed to try it to see if we liked it - so why in the world would we agree to a multi year arrangement without knowing what it was all about.
Deceptive is not the right word.
This is theft.
Anonymous
Apr 03, 2012
CALL ANGIE'S LIST (866-623-608
AND HAVE THEM CHANGE YOUR RENEWAL FROM EMAIL TO POSTAL MAIL. Unlike email renewal, if you are on postal mail renewal, then subscription renewal IS NOT AUTOMATIC!!!After reading MANY negative reviews of Angie's List, I called them and asked if there was any way to stop the auto-renewal of my subscription. Although I could not find it posted anywhere on their website, YOU CAN STOP AUTO-RENEWAL OF YOUR SUBSCRIPTION! Call and have your renewal switched from email to postal mail. Email notification is automatically renewed with an opt-out option. POSTAL MAIL RENEWAL IS AN OPT-IN OPTION. This means that you have to ask them to resubscribe, and they cannot automatically renew your subscription.
tommy1de
Mar 21 from Baltimore, Maryland
Kay Borden
Feb 23, 2012
Daniel
Nov 17, 2011
Jan Beanblossom
Oct 29, 2011
Diamondgrl
Oct 17, 2011
When I called to complain, the rep was professional, credited back the healthcare review costs and gave me the new member rate. He also added me to a list of people who get emailed when they're due to renew--as would be the expectation from any reputable business. This is really bad considering the business they're in. People use their site because they're looking for businesses with integrity. Angie's List seems to be on very shaky moral footing here. There are a number of competitors in the same business now and these business practices won't keep them around for long.
Sheri
Aug 23, 2011
Fran Sargent
Aug 15, 2011
Jim
Aug 14, 2011
R.Potter
Jul 06, 2011
I just thought I joined Angie's list or at least all indications were there that I had, they accepted my information and debited my Paypal account within seconds of completing their form. Now that I tried to log on to Angie's list to read reviews there is a pop-up box that does not allow me access unless I agree to grant them full automatic privileges to debit my account for membership renewal in the future. I only signed up for one year of access to see if it is a tool I want to utilize. In short, I paid and I have no service. I believe this is called theft in some countries. There is nowhere in writing during the membership process that a prospective member will not be able to utilize Angie's list unless they agree first to allow Angie's List complete at will access to their payment account.
I have e-mailed them with no remedy. I have not called them because they do not want to hear what I have to say right now.
I will now have to go to my bank and set up a new debit account so they cannot process unauthorized debits to my current account.
Really, do not join Angie's List unless you feel comfortable with them having at will access to your payment account.
fridayaffair
Jun 27, 2011
Dean Butler deansword@gmail
Apr 12, 2011
I'm Dean Butler founder of www.deanswoprdofmouth.com I would to invite you to visit my website and post this for free. Registrations and post are free. Memberships are one time charges renewed only by you. My web-site is new and your post would be greatly appreciated.
Thank you Dean Butler
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