I spent $300 on glasses that was reorder because of not being able to tighten up the flame. The second pair came back even worse. Staff did all they could to convince they need to be have space. Finally, I told the staff to give me a copy of my prescription. This was my first and last time going to American Best. I also purchase sun glasses. When I asked for a refund the staff had an...

• sun glasses
• America Best

When I went into the office to pick them up I put them on and then I asked the lady you are telling me I'm stuck with these glasses and she said yes you are. So I left ... money shot down the drain. They had only been open a week. I would not refer them to anyone.I live on a fixed income as so many of ue do. I should have went to my regular Doctor. even thou they...

• fixed income

I've been in 4 times in the last 2+ months at the Cd'A office to get fitted with the correct contacts, I had one of those one year contracts, every time I went in I felt rushed, confused and sent home with the wrong trial prescription, I feel that the so called , young inexperience physician, was over loaded. He didn't seem to understand my chart. I was frustrated and ended up...

• customer service experience
• young inexperience physician
• wrong trial prescription

I went for my exam 80 miles from my home I wear trifold no lens bifocal well the 5 min eye exam yes 5 min was a joke and when they figured up my bill it was 335.00 total pissed but I paid it then waited 2 weeks for my glasses went in got them and low be hold wrong script way to strong was told u have to get used to them because they were bilfocals I told them that's what...

• enter
• amercia best eye glasses
• min eye exam

I scratched my one lens, never had I had such bad luck, my original warranty was voided because I lost the other pair. When I went in to see if the lense could be replaced I understood I would have to pay they said I need to purchase a whole new set of glasses they would not repair lense I couldnt afford the cost of two new pair so I went to...

• Good

I went there because of a TV ad commercial advertising no line bifocals for $99 for two pairs. Not only was this an outright lie but they wanted to charge me almost $350 for what they advertised was $99. The sales people were rude, and rough, actually heart and bruised my nose when trying to fit me for glasses. they have all kinds of hidden taxes fees and...

• Sales
• Advertising
• Infomercial

I recently stopped into the Americas Best location in Pleasant hills Pa and saw the signs indicating 2 pairs for $69 with a free exam. I made an appointment. When I went to the appointment, I saw the doctor for a 10 minute exam. After the exam, I was told to pick out 2 frames. The assistant totaled up my costs and 2 pairs of the 69 dollar frames and 2...

The worst customer service experience of my life. I went to Americas best for glasses (not contacts), the first CSR wouldn't listen and was convinced I was there for contacts from that point forward the doctor and 4 other CSR's all were trying to sell me contacts. I told everyone "I'm here for glasses not contacts". I had to get examined twice, but finally got the glasses. They...

• Customer service
• Debut albums
• Contact lens

At 54 years old I finally conceded that I needed glasses. Like most people I don't have a ton of money and America's Best advertised "Two Pair for $69.00 - with free eye exam." Of course I knew there were going to be hidden costs and conditions, but c'mon. Finally, I was ready to pick out my frames - each set I liked were more money,so I had to settle. By the time I...

• The Revolution
• Royal Robbins
• Funk

Purchased two pairs of glasses for more than $450. They didn't fit them, merely handed them to me. Then looked at me "stupidly" when I asked if this was all they did. Reply was, "they fit don't they?" Never in 20 years of purchasing glasses did I pay so much for so little! Returned sunglasses, which were not sunglasses, but merely tinted lenses. Again, no fitting. They all sat...

• Honda Fit
• Question
• Answer