I strongly recommend that no one use AHS!Yesterday, they sent a United Air Temp technician from their Woodbridge branch office out to diagnose why my Carrier gas furnace stopped working on my home in Dumfries, VA.
The tech informed me that I needed a pressure switch and that they couldn't get one until Tuesday. Since it was 30 degrees outside, I called Brennan's Heating & Air and asked them to come out (they had this pressure switch in stock). After inspecting the unit, Brennan's found a simple clog of leaves in the air intake line which kept the pressure switch from working properly. Brennan's removed the clog with a vacuum and presto - instant working furnace again.
If I had listened to United Air Temp, I would have been without heat with my wife and daughter all weekend in a 30 degree house and when they replaced the pressure switch it still would not have worked, due to the clogged intake line!. When I informed AHS that they sent out an incompetent contractor and that I had to pay $262 to have it repaired myself, they informed me that I would not be receiving any reimbursement at all and that I was still responsible for paying their $75 call out fee'. What the incredibly rude representatives at AHS informed me that they would do for me is to happily let their contractor know about the issue;. I have since cancelled both of my policies on both of my homes with AHS'.
Additionally, I have put a stop payment on the $75 call out fee I paid by check'. After paying $4126 in monthly premiums over the last few years, I should at the very least have a reasonable expectation that they would provide a competent technician,. And when they failed me in this regard, the least they could do is pay for their error?.
I'm done with them/.I will not allow them to continue stealing any more than the $4126 they have already stolen from me. 3059fd9