We had a plumbing disaster on a weekend and AHS said they couldn't find anyone available so they told us to use our regular plumber and they would reimburse us.Two hours later when our plumber was working on the problem, an AHS plumber called to come.
When we called to tell AHS what was wrong, they said we had no authorization and thy would not cover anything. Unfortunately, the reps who told us to find our own plumber didn't record tat in the AHS system.
This cost us $250 just for a diagnosis.Then we will have the AHS plumber do the rest of the job (for another $80+). 2fc7502