I booked my flight several weeks in advance, then called directly to AA special assistance desk to discuss my service dog in training. I outlined my situation honestly and clearly to these people. After consulting several supervisors, I was told my service dog in training would fly free with me. Weeks later, 40 hours before my flight, AA called back to insist I pay an additional fee. I told...

• Wheelchair
• Free will
• Disability

I was traveling to Cuba on a photography trek. I booked a direct flight from Richmond, VA to Miami, FL the day prior to my charter flight to Cuba. American Airlines managed to loose my luggage on a direct flight. I checked in over an hour prior to departure and still no joy. At the lost baggage counter in Miami I’m given a poorly photocopied lost luggage form that is entirely...

• Airline
• American Airlines
• Luggage

After a delay flying into Chicago from Mexico, we arrived at 3:00AM missing our 9:15PM (previous day) flight to BWI. We went to the service desk and they booked us on a 7:00AM flight to BWI. We figured sleepless night in an airport, fine lets just get on the flight and get home. Well our 7:00AM was delayed several times before being cancelled, as were the next 3 flights we were re-booked on. This...

• Flight
• Aircraft
• Flying and gliding animals

I have never been treated as poorly as I was on my arrival to DFW airport. Upon arrival we were told that we needed to wait in line to receive our hotel and meal vouchers. While waiting in line for over 3 hours, I tried to ask questions about the procedures and what needed to be done to expedite maters. I was told that I "had to wait in line." The supervisor on duty refused to make...

• Need
• Sociology

I have been trying for 2 days to reach the international desk for reservations at Amercian Airlines Advantage dept. both nights I have had to wait for a RETURN call from the answering service, each nite approx 45 minutes. last night I waited for another 45 minutes after getting the call for an agent, I hung up after 45 minutes, SAME story tonite except for my 1 hour wait to actually...

• Service
• Customer
• Customer service

I am sharing our experience because I want other people with small children to know the horrors of dealing with American Airlines. We booked a flight several months ago on American Airlines and were not able at the time of booking to obtain a seat assignment. WE ARE TRAVELING WITHA 2 YR OLD. We were told to continue to call as the Dallas Airport is holding seats to Americans...

• American Airlines
• Airline
• Southwest Airlines

I was travelling on an international flight. On my way back home to Dallas, I had a stop over in Houston. I checked in my baggage in Houston, TX after immigration. They lost the bag which had items worth $4300. They just paid $1700 even though all the receipts of the purchase of the items in the bag were submitted with the claim. This is unnecessary headache in following up for...

• Texas

I call American Airlines customer service because they have charged me $51 more for my ticket and what they should have. When I explained to the agent that I was charged $51 more dollars he asked if I was using my iPad. I said yes I did. He said that my iPad browser is not compatible with American airlines. And therefore my iPad was showing a different price....

• Customer service
• American Airlines

Due to fever not long after surgery called to cancel outgoing flight as cannot fly this sick and sinus infection and would still keep return flight as wife would drive husband when better to destination. WE ORIGINALLY PAID $220. Was told had to pay $275 to NOT fly the outgoing portion (a 150 dollar fee and extra 53 dollars plus the difference in purchase in a new one way to NOT...

• Sinusitis

Was loaded on air craft flight #5044 Chicago to Grand Rapids Feb. 22 2013 and after a time sitting on plane was informed by the Captain that a change of air craft was needed as this craft was going else where so was sent to a terminal with no air craft and informed that the fight was cancelled and there were no other American flights to GR. until Sunday 2 days from then. this...

• Flight
• Aircraft
• Wing