Alside Window - Alside Window Warranty a JOKE
- by noside Sep 02, 2010
- Review #: 196863
Alside Window
PO Box 2010
44309
Akron OH
http://www.alside.com/
800-922-6009
| Company | Alside Window |
| Product / Service | Casement Windows |
| Location | Overland Park, Kansas |
| Category | Installers |
| Views | 344 |
I am a contractor that sold 5 twin alside casement windows in 2001.These windows have leaked water for years and I constantly caulked and they still continued to .
I tested the windows and the water came in under the window and that usually is not a window problem but a caulk problem. So we caulked more. It only leaked of course when there was a strong hard rain against the window. Maybe twice a year, but that is to many.
I decided to tear out the drywall around the window and test the windows. The water was coming in the center of the twin casements; this is called the mull. I ordered the windows factory mulled so obviously I would consider this to be a factory problem!. The homeowner wanted to file the complaint so I had the Alside come out to see the problem, take pictures, and get the warranty complaint going".
The rep agreed the problem was the center mull!. Leter came back to homeowner claim denied/. No phone number, no address and no on the leter!. So I called and talked to an engineer/.
He said it sounded like a mull problem so he sent me a new center mull strip and told me to take out the old strip, recaulk, and install the new strip they sent.. Gave the part to the window installer and he said no way he was going to be responsible for removing a factory installed part:.
Homeowner called the and they said claim denied, claim denied, claim denied. 3134aa0
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Former Alside Employee
Feb 16 from Cuyahoga Falls, Ohio
Over 75% of all the AMI 'Alside' employees, at least at the main (Cuyahoga Falls, Ohio) location, are foreigners. Mainly "Mexican", or from some other spanish speaking country.
And to date, I still haven't figured out why that is. I don't know if the temporary hiring company "Select Staffing" that Alside uses, has an illegal worker human trafficking ring, or what is going on. But they keep hiring Mexicans and other foreigners, not locals.
They workers they get don't even try to build a quality window. They just push them out as fast as they can, regardless of the issues that keep plaguing customers. They'll show Fernando or María how to do something once or twice, then make them do that as fast as they can if they don't screw up too badly. The end result is a production line full of people who can't build a decent window, not to mention the fact that they aren't even trying to in the first place.
On a sidenote: (Yes, it really does bother me.)
They keep routinely hire foreigners, a lot of them come over on illegal visas. They'll use up their own legal visa time, go back to Mexico, and come back on a family member's visa, using that name for the hiring paperwork. (I have witnessed that firsthand on numerous occasions. But nothing has ever been done about it.)
brooktrout
Mar 16 from Hampstead, New Hampshire
Have we ever had issues or problems?? *** ya!! Bad runs of glass bad extrusions,you name it we have had issues with it at one time or another. But I must say they have always and I do mean always stood behind there products and furnished replacements and also the labor to go with it.I had a major issue with a 16 window job just last week and not only are the replacements being made as we speak,and the originals are being sent back to the quality dept. in Ohio for inspection. They are also reimbursing me for time spent trying to fix the problem. As for your post of hiring foreigners, that is exactly what i thought!!! The overall quality since the new corporation purchased Alside a little over a year ago, has been way less than what there standards were just a couple of years ago.I have been personally doing a lot extra to the windows to make them right for the customer and up to my standard.I have just submitted pic's to my sales rep and after looking at the pic's he agreed with me.Keep in mind a lot of the issues that are existing are cosmetic and don't hinder the performance of the window. I have been calling what i have been doing finishing the factory's job,and i don't get paid to do it. In sumation I would like to emphsize the fact that that the supplier has replaced all and any faulty product and reimbursed me for labor as well. To me the... Show more
Noside
Nov 13, 2012
X 11/13/12, NC
Nov 13, 2012
Steve Hampton NH
Nov 12, 2012
JG
Aug 30, 2012
WTF
Mar 25, 2012
your an *** Ben. Seal failure only comes from poor crafstmanship not the install.
Brenda
Jan 05, 2012
Has anyone else had experience with Alside's casement windows including bow windows? I'm considering hiring a structural or civil engineer to look at the windows and report on their structural integrity which seems like something Alside should have done before they made these windows and certainly after they failed.
Has anyone pursued Alside legally for not honoring their casement window warranty?
Mary
Aug 30, 2011
Jack
Aug 18, 2011
Debbie D
Jun 23, 2011
Unhappy Consumer
Apr 26, 2011
Bob W.
Apr 13, 2011
N
Apr 10, 2011
wholesaler
Mar 28, 2011
Noside
Mar 19, 2011
Ben Hansen Pres. Claymark Home
Mar 17, 2011
Julie
Mar 07, 2011
Kat
Feb 22, 2011
The company that took over for the installer told me about the weep hole leak mentioned above. I think it's bogus. This window is leaking right through the frame.
These windows aren't lasting, and Alside's so-called "life time warranty" is total BS!
noside
Dec 15, 2010
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