Seal on two windows failed at 9 months. After a year and 7 months I have still been unable to get a replacement and now they say it has been over one year and I will need to pay all labor cost. It has been a non stop blame game between Alside and the sales company who will no longer sale Alside products due to not standing behind their product. When and if the windows come in the...

• Marketing

13 years ago, we replaced our 23 Windows with Alside. 2 weeks after the installation, a window was accidently broken and replaced within a week by the installer. 7 years ago, I contacted the installer and I had 3 windows replaced within a week. 3 years ago, I contacted the installer and a window was replaced within 2 weeks but I had to pay a $75 installation fee. I have 5 windows that are now...

like the subject line says. 3 year old windows, 7 have seal leaks, coatings on inside are all streaking off. Warranty company sent me replacements after 3 months. Warranty department expects consumer to do all the legwork (taking photos, filling out lots of forms, etc.). No labor provided by warranty department. Most of the sashes went in easy so this wasn't an issue, but...

I purposely had my windows replaced because of the draft and condensation on them. Well I was told that the new windows I was getting would not have any of that. Well Bull... When the contractor put them in, the next day there was a breeze and condensation on them. He immediately came over to see it and said it is coming from outside. I had put up a single piece of hair taped to...

• Windows 7
• Windows
• Elvis Presley

I purchased 20 Alside windows in 1996 and had the glass break on one last year. I tried for two months to contact Alside to purchase a replacement. Each time the rep would tell me they had to research the part and would get back to me. I waited 4 or five days between calls before calling back and getting the same run around. It seems they have a group that deals with warranty...

• Customer service
• Call option
• Customer

We had Sears Home Central replace our bedroom picture window. The AlSide Window has three components, a central stationary pane with flanking side crank out windows. The side windows have an aluminum spacer between the the two sheets of glass. These are bowing inward to the point you can see daylight on the inside of the bow. We submitted pictures to Sears and they concur...

• Window

We have cold air coming in all 10 windows that were replaced. We have condensation on every window even when there is no humidity in the house. We can be gone for 3 days and come home to a wet mess on every window. We complained the first day they were put in and have called the district person (Casey) many times, with no results.. We got a piece of junk and...

• fixed income
• wet mess
• Walter Riggs

Had the seals leak in many windows throughout the house. Not a huge deal because they were older (late '90's) but once I started the warranty claim process, I quickly learned that this is a terrible company to deal with. Long story short, I submitted 15 pages of paperwork to them as requested, including photos of the windows needing replacement. I never heard a...

We had a new home built in 2002 and used Alside steel siding. This siding started to peel in 2010. We have filed the necessary paperwork for the warranty. The peeling has increased in area and is now in 6 different areas on the house. For the warranty, Alside offered us a $745 settlement or the chance to repaint the affected areas which would encompass almost 50% of the house. A local...

We purchased windows from Barry Phillips, 237 Braden Court, Clinton, TN and Barry had Chris Miller install the windows. All the product came from Alside, Inc. in Knoxville, TN. This installation was done in 2008 and 2009 for 23 windows. In 2012 we started taking quotes for siding and noticed the windows were black where the silicone/caulking was sealing the...