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ADT - Bill sent to a collection agency

  • by   Jan 09
  • Review #: 373791
CompanyADT
Category Home Security
Views200
Monetary Loss
$132
 

My parents passed away a few months apart.We had a lot to clean up and deal with before we could sell the house and it wasn't close to mine so I had ADT install an alarm!.

The account was set up do they would get direct payments from the estate account/. I never got any receipts or statements saying the status of the account, but they took thier payments monthly,. Then after the house sold and the 24 month requirement was done I called and cancelled the account,. I few months later a collection agency call to say that I owe ADT $27 and I am now in collections,.

I call ADT and they said that there was a remainder of a month left and that was the pro rated amount $27". Since I cancelled the account they couldn't take it from the account directly, and they didn't even bother to call despite having my phone number or even send me a bill in the mail/.

I paid them over the phone, then the collection agency called me a couple of weeks later to say ADT had me in collections for some other $105..What kind of *** is that? 387a8b1

 
 
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ADT Customer Relations ADT Customer Relations
Jan 09  from Jacksonville, Florida
Good Evening, my name is Dan and I work out of ADT's Corporate Customer Relations office. I believe we received your concern via Facebook as well and have worked with you towards a resolution. If you are still having problems with our company, please do not hesitate to reach out to us at CustomerConcerns@adt.com. Thank you. -Dan
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