ADT Home Security - ADT are worse than the criminals breaking into your house
- by Anonymous Jan 09
- Review #: 373845
| Company | ADT Home Security |
| Product / Service | ADT ALARM SYSTEM |
| Location | Tampa, Florida |
| Category | Home Security |
| Views | 449 |
$2192
Where do I start.My house was broken into 3 years ago.
In my haste, I contacted 2 alarm companies, ADT and Brinks. They both offered nearly the same service. I decided to go with ADT, biggest mistake i have made in along time. The sale rep lied to me right off the bat.
He told me it was a 2 year contract and that ADT just had a rate increase and that I would not see any rate increases for a long time. WRONG! they have gone up pretty much every six months. So you say, well they went up in price so I should be able to cancel my contract.
WRONG AGAIN! the contract is purely in THEIR benefit, not the consumers. They can increase their rate 200% and you cant do a *** thing about it. Now to the initial start up cost.
Sure they install their system for a measly $99 and what does that give you. the control panel, ONE motion sensor and ONE door sensor. what the *** does that cover??? NOTHING!.
I ended up spending nearly $400 more just to somewhat cover my house!. Latest complaint is this, one of my sensors was giving a none emergency fault, and I got several automated calls from ADT'. I contacted them followed their instructions of resetting the sensor and they offered me the following: " we can have one of our service guys come out, check the sensor replace the battery and replace all the batteries in your system, all you are responsible for is the $25 service call" so i set up the appointment.. Guy comes out and tells me, " oh no they miss informed you, the batteries and labor are extra, bill would be $10 per battery +$150 in labor + $25 for the service call Total of about $300'.
I promptly kicked him out of my house and didnt pay for even the service call,. Luckily my contract is up and i will be dropping ADT like a hot potato,. Sorry for the rambling but this needed to be said:.
I WOULD NEVER under any circumstance recommend ADT for service:.I will be looking to get monitoring service from another company ASAP. 2ff8d3a
Jan 14 from Argyle, Texas
Thank you. -Dena
Jan 09
Feb 14 from Houston, Texas
By the way, they haven't been in the security business for 139 years. They started as a telegraph service. Ironic since they certainly don't get the message themselves.
Jan 09
Feb 14 from Houston, Texas
The level of service they provide is bottom of the barrel. I shouldn't be forced to renew my contract to move my service when I'm more than willing to pay a relocation fee. Getting extorted while trying to fulfill my end of the obligations is ridiculous. I'll be buying out of my contract.
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