Ok here goes. 1. Since it says ADT on the sign outside and I always call them when there is a service issue, I called them after two years of service when I wanted to cancel. They said, OK you can cancel. So I did. 2. I then received a call from secure watch saying I was in breach of contract because I cancelled too soon. I then of course said, "but I talked to someone and they said it...

• secure watch
• service issue

I've been with Brinks first then ADT for ten years. A few times I was not able to make the payment and was turned off. But eventually I paid the bill for service to be restored. This particular time I fell behind. I paid the bill as in the past. I was told that I would not be accepted back to a contract. I was peeved.You would think that a multimillion dollar company would acknowledge middle...

• multimillion dollar company
• middle class people
• particular time

I was told the I could cancel business contract at any time. We installed the service 2 years ago. When I spoke with them today I was told I would have to pay an entire year for cancelation. We are a church and for us that is a lot of money. The salesman totally misrepresented what we could do and expect. I would never do business with them again. Be very...

• Economics
• Corporation
• Marketing

The worst thing you can do is purchase a home security system when you are emotionally vulnerable (after a break-in); these sales reps can smell the fear and pounce! I was explained the process of the alarms, what would happen etc., however, when we did inadvertently set off the alarm, none of the explained steps were followed. NO call to the home number, NOR to the cell and the next thing I...

• Customer service
• Telephone
• Physical security

I STARTED NEW SERVICE WITH ADT HOME SECURITY SYSTEMS TO KEEP MYSELF SAFE AS I TRAVEL/VACATION EVERY OTHER MONTH, JUST TO PAY $300 UP FRONT TO GET TOP OF THE LINE EQUIPMENT/SERVICES, BE TOLD THAT I WOULD BE GETTING A "REBATE" FOR THE INSTALLATION, AS I WAS NOT SUPPOSED TO HAVE PAID FOR THAT SINCE MY CREDIT WAS SO GOOD. NEEDLESS TO SAY, NO REBATE, ALTHOUGH I DID EVERYTHING, EXPLAINED TO ME,...

• Security
• Computer security
• Physical security

This is a very Interesting Story. Back when I moved into my House, obviously ADT came out and indicated that I needed an Alarmed. and if I did not like it, I could Cancelled with-in 3 days, I figure, no way., so, I have the contract, sent in Over-night Express. and they rec'd it a couple of days later. My Credit Card Company refused to Pay them, so I am in Lucked. It took a couple of weeks....

• Alarm
• False alarm
• Car alarm

we had a system installed and used a checking account for auto pay for the installation/activatiion one-time only. (or so we thought a year and a half ago. we used my 17 year old son's checking account to do this because we were a little low on funds at the time. They kept using my son's account to auto pay the account, and also paper bill me at the...

• Money
• Cheque

I have been an ADT customer for 15+ years and have seen my service quality diminish in the past three years. I had an aging system that I complained about numerous times and had serviced for the past two years. I finally had to threaten to terminate my contract to get a 15 yr old keypad replaced, complain also with billing to get my bill lowered and dealt with a realtor/ADT rep who...

• Service of process
• Customer service
• Federal Rules of Civil Procedure

Be forwarned if you subscribe to ADT trying to cancel will *** you off. My mother is 87 years old and moved from another state to live with me (her son) I called to cancel her ADT services and was on hold 12 minutes (I clocked it) I spoke to a representative who took my information then put me on hold for another 7 minutes. The person I spoke to said she couldn't cancel the account and I...

• ADT services

I have a 3 year contract with ADT. They require at least 30 days (>=30) notice to cancel, otherwise it will renew for another year. So I called and I was told to call within 30 days (<=30) otherwise its an early termination and my service wound end immediately, and I have to pay the balance. So its either you get hit with another year of service, or you lose the service on your...

• early termination
• service wound end
• bad installation job