1800Flowers - Order Confirmed, Charged, Not Delivered
One Old Country Road Suite 500
Carle Place NY
Update added by user Feb 15
after much more time on hold and another customer service rep who didn't seem to know much of anything except my order couldn't be found I tried the email@example.com listed here. I did receive an explanation as to why they couldnt find my order it seems that the info listed on the canadian site is for american support...(really??) and american support doesnt have access to canadian info. The CS rep I'm speaking with through email has pledged to contact the canadian team and get me some answers. Of course it is now the day after Valentines day and instead of having a beautiful arrangement on my table and a smiling wife I am waiting for another email with an explanation and some attempt at resolution. A quick visit to their facebook page reveals I am but one of a long list of disappointed consumers. Will post a final update when and if this is ever resolved.
Original review posted by user Feb 14
I Ordered the shades of pink and red bouquet for my wife for valentines day. I placed my order online, was billed on my credit card and received an order confirmation in my inbox.
At 4pm today when the order hadn't arrived I tried the online tracking feature and was met with an empty page, I called the hotline and after waiting an hour was told that my order doesn't exist on their system though I am looking at the order on their web site while logged into my account, the charge on my credit card and the confirmation email in my inbox. After 10 minutes of the rep taking different pieces of my information and trying to find me in the system I was told my order doesn't exist and she would transfer me to billing... to sort out this "billing issue"
I have now been on gold for another 20 minutes and am waiting for this so called "billing specialist" but I think it's safe to say my wife won't be getting the flowers I ordered for her today.
TOTALLY Unimpressed! 30a9306
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I called customer service well before the flowers had been sent because I realized that I had shippe...