Avast Total Support Complaints and Reviews

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Purchased a software package and Atvast Total Support. Atvast unable to install package. Customer rep tries to transfer me to Engineering Team and says it will just take a second because my problem is considered a priority. I wait on hold for over 15 minutes and finally give up. Next day I call the Eng. Team and get a rep within 5 minutes. He is unable to download the software. Says he will get... Read more

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When I ran it, MS Outlook stopped sending and receiving email. When I talked to first line support, they told me that I cannot restore to fix t, I have a serious MS update problem and and conflicting malware apps running, None of this turned out to be true. They convinced me to buy $119 PC expert help. They didn't help, they messed around for 2 hours with Avast and my Outlook emails. First tech... Read more

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My computer was running very slowly so I called Avast on 04/03/2015 and decided to get a one time Total Support fix. It fixed my computer alright. It did not work at all after they completed the work. I had no network connectivity and other problems as well. I had to do a COMPLETE system restore in order to get my computer working again. Now I paid $119.95 for this DISASTROUS service AND I... Read more

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My laptop crashed with an Avast update. Called support and after an hour was told that I had malware (isn't the Avast program supposed to prevent that?). Three hours and $109 later, my computer was supposedly fixed. Next day I checked my Visa bill and found that they had double-billed me. When I called their 866-951-7679 line and selected Option 2 for Billing, I got a recording saying that... Read more

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After being promised for over a month a refund of $169, they drug their feet, never connected me with the right people and stalled while leaving me on hold for 30 minutes or more. DO NOT PURCHASE THIS PRODUCT!! I only purchased this because I had surgery and was unable to drive to get to a real face to face service person. Do not be tricked like they did me. over 10 hours of destroying my laptop... Read more

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