Avast Total Support Complaints and Reviews

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A word to the wise... never become involved with Avast. I regret ever signing up for the Avast free 60-day trial. When I started it, my computer became so slow that it was basically unusable. Thinking that there was really a problem with my computer, such as a virus, I called to complain and asked what I should do. They said to call Avast Total Support at 877-204-9327. I called on 6-24-15 and... Read more

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I purchased $119.00 package the rep. took ownership of my computer through Bomgar! First rep. was disconnected after a three hour wait I called to see if i could use computer! Then Tiffany took ownership using same site. Issue not resolved and company refuses to issue refund!!! They want me to speak to senior technician and if he still can not resolve NO REFUND! WORSE COMPANY EVER! And they use... Read more

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Purchased a software package and Atvast Total Support. Atvast unable to install package. Customer rep tries to transfer me to Engineering Team and says it will just take a second because my problem is considered a priority. I wait on hold for over 15 minutes and finally give up. Next day I call the Eng. Team and get a rep within 5 minutes. He is unable to download the software. Says he will get... Read more

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When I ran it, MS Outlook stopped sending and receiving email. When I talked to first line support, they told me that I cannot restore to fix t, I have a serious MS update problem and and conflicting malware apps running, None of this turned out to be true. They convinced me to buy $119 PC expert help. They didn't help, they messed around for 2 hours with Avast and my Outlook emails. First tech... Read more

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My computer was running very slowly so I called Avast on 04/03/2015 and decided to get a one time Total Support fix. It fixed my computer alright. It did not work at all after they completed the work. I had no network connectivity and other problems as well. I had to do a COMPLETE system restore in order to get my computer working again. Now I paid $119.95 for this DISASTROUS service AND I... Read more

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My laptop crashed with an Avast update. Called support and after an hour was told that I had malware (isn't the Avast program supposed to prevent that?). Three hours and $109 later, my computer was supposedly fixed. Next day I checked my Visa bill and found that they had double-billed me. When I called their 866-951-7679 line and selected Option 2 for Billing, I got a recording saying that... Read more

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After being promised for over a month a refund of $169, they drug their feet, never connected me with the right people and stalled while leaving me on hold for 30 minutes or more. DO NOT PURCHASE THIS PRODUCT!! I only purchased this because I had surgery and was unable to drive to get to a real face to face service person. Do not be tricked like they did me. over 10 hours of destroying my laptop... Read more

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