I went in to get my refund today following the situation outlined on Dec. 30 Marlo entry. Wouldn't you know? We had already received the mattress! (according to their computer) But since I insisted that we had not received the mattress and that was why I was there to get my refund, the man at the sales desk escorted me back to customer...

I tried to surprise my elderly parents with a new mattress/box springs ordered from Marlo this Christmas. Their current set is at least 30 years old. They were glad to hear of the gift that was coming. I paid up front for the order. The Marlo salesperson told me to expect delivery on Dec. 27 and to...