Vance M
map-marker Oil City, Pennsylvania

CitiMortgage - Citifinancial Mortgage Complaint

I have finally come to the conclusion that the people at Citifinancial must be ***. Try this on for size. On my last statement they showed the amount of interest paid this year vs last year. The amount paid this year was MORE than was paid last year which is obviously an impossibility since the principal is less this year than last year. When I called customer service to point this out I was told that the interest will always be higher as I go along. I asked if they had changed the interest rate (which according to my contract the CAN'T do) and was told it had actually been lowered. When I said that because of that it was even more impossible that the amount paid this year would be more than last year he became abusive. I finally told him to send me a statement detailing interest for both years and he agreed. All payments were made on time or within the grace period in both years. I am considering refinancing with another company that (hopefully) doesn't have *** people working for them. The balance, however, is now less than $25,000 so it might not be worth the effort.
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5 comments
Guest

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Guest

Citi is doing the same to us. Lost my deed and never returned.

Attorney says it doesn't matter.

They won't discover our hardship either. Don't give ***

Guest

I have a 2nd mortgage with Citifinancial Mortgage. I have tried to discuss with them a financial hardship due to an extreme cut in pay and lack of business.

They are unwilling to discuss this.

They have my second mortgage delinquent and all my payments go to past due interest.

So much for their comment to keep people in their homes. This is an out and out lie!!!!

Guest

I have had horrible experience with citi group mortgage, they filed 2 past 30 days on my credit report , my account is on auto debit, the exact due date, they said so get a lawyer, i did no luck so far, I just paid off my mortgage, got a payoff two months ago of 109160, paid it off friday the payoff was 110976? two pmt later, cant get a answer

Guest

I'd like to know how to talk to somebody and about a deed they can't seem to find. I signed contract Dec.

22, 2008.

Was to close within 29 days. I'm paying cash and still don't have the deed.

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