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Written by credit, on 03-04-2008 10:08 the only thing you can do are two things and both will take a little time, and neither should have needed to be done, but if you want to have it taken care of you have to.  1. write a letter to each of the three credit reporting agencies, you can get the addresses off the internet - it's a pain but you have to do it.  2. call your state Att. General's office, forget the BBC, they have an agenda of keeping jobs in the area nomatter how shotty the work, the AG in your state is ellected, and I've not seen one yet that is not seeking a higher office, USE THEM, they use YOU!!! the AG with the power of the whole state behind him or her can put the fire under supervisor of the supervisor of the supervisor of the the little tart on the phone thats giving you a hard time, and don't forget about the public service commision, they cover mostly electric-water and gas, but may cover other things as well. I've used them quite effectively for issues with xcel here in Denver with results in as litte as 30min!!!  Good Luck and don't wait for them, cover yourself.   because of many of the post here, I cancelled my direct tv before installation was complete because of changes to a contract I had yet to see.