lame
Unfortunately, the BBB can not do anything other than take your complaint. Internet Service providers are not currently regulated by ANY state or federal agency. Its a joke! Research indicates we are all getting about half the speeds we are paying for. Other countries have passed new laws / regulations to stop this and we are currently working on this here in Illinois. Its deceptive advertising.
Aside from the deceptive advertising, AT&T has the WORST customer "service" around. They are horrible.
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