Pissed Consumer - Sprint opinion - Cellular Phone Companies

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Sprint opinion - Cellular Phone Companies

May 14, 2007

Sprint complaint

Sprint sold me a "katana" cell phone that was defective from the start, it wouldnt charge on the charger that came with my phone and eventually stoped working on my brothers charger as well. The phone does not work at all but sprint refuses to replace the phone and they will not even let me cancel my contract. Never use sprint and never buy a katana cell phone "sprint ultraslim mobile phone".

Nicholai

34683, Florida

U.S.A.

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Comments (1)

1. Written by Larry P. , on 24-05-2007 13:11

Nicholai,

I recently noticed your message on consumer.com and as an employee for Sprint Nextel, I wanted to reach out to you in an attempt to resolve this issue. I work on a team which champion’s customer causes in an attempt to rectify Customer Service and Network Issues. If you are open to it, will you allow us to investigate this issue further? If so, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it so we may begin gathering additional details in order to conduct an investigation.

Thank you for being a Sprint Nextel Customer.

Sincerely,

Larry P.

Sprint Nextel

Employees Helping Customers (EHC)

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