USE CAUTION - USE SOMEONE ELSE, Package Purchase - Skiing Complaint

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Home » Consumer Reviews » TRAVEL » USE CAUTION - USE SOMEONE ELSE, Package Purchase - Skiing Complaint - Travelocity

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USE CAUTION - USE SOMEONE ELSE, Package Purchase - Skiing Complaint - Travelocity

Oct 9, 2003

Travelocity complaint

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Booked a ""package"" for skiing in Breckenridge, but it would not let me select 3 of 5 days for skiing - there were other options (1 of 2; 2 of 4, etc). While I was STILL MAKING the reservation, I called customer service on the India hotline. The agent told me to go ahead and complete the package, excluding the lift tickets and he wouls show me how to purchase the tickets another way - so I did.

Come to find out, the way he told me to do this cost me $90 more than it would have if their website had not been messed up. Additionally, they had my equipment rental dates wrong and my rental car did not display under the ""my stuff"" button. Back on the phone to India.

This is no exaggeration - 8 hours on the phone over a period of 3 days, all was resolved except the refund for the overcharge. Had there been no language / understading barrier, this should have only taken 30 minutes. I was given the fax# to customer relations to get the refund resolved.

It has now been about 45 days (and 8-10 faxes) with absolutely NO REPLY. Not an email, phone call, fax or letter - even to tell me to go jump off a bridge. They just flat out ignore you.

I know at this point it is only $90, but you would think that they would refund their mistake to a customer who has used them on numerous occassions in the past. You may not have a problem with them, but if you do..... GOOD LUCK and brush up on your Hindi.

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