Booking Airfare, Airfare Compliment

Booking Airfare, Airfare Compliment - Travelocity

Sep 3, 2003

Travelocity complaint

I just want to say that I think Travelocity is great. I have booked several flights with them, both domestic and international. Only twice has there ever been an event associated with them.

The first was a computer glitch and although I received confirmation my flight wasn't actually booked. When I confirmed my flight a few days before leaving I realized there was a problem. I contacted customer service and even though flight prices had increased significantly they took care of everything quickly and efficiently.

Just tonight, prompting me to post this review, I had to cancel a flight after booking it. They quickly gave me a full refund except for the processing fee. It only cost me $5.00.

If I would have booked directly with the airline I would have paid a lot more. Simply put -- I like Travelocity!

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