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ABOUT EXPEDIAs policy to cheat customers (updated 05-15-06), organized crime Informative - Expedia.c
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Apr 2, 2004 Expedia complaint |
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I'm running a site (http://www.victimsofexpedia.com) to alert as many people as I can about how EXPEDIA lies and cheat to customers. I have a collection of letters from EXPEDIA companies can use as templates to lie customers: http://victimsofexpedia.com/templates.htm I’m showing here more evidence that EXPEDIA continue to lie to customers and it is EXPEDIA intentions to continue this practice. The reason is because there are millions of travelers that are unaware about EXPEDIA unethical and criminal business practice.
EXPEDIA’s policy it is very simple: they just make money from new customers. The fact is that EXPEDIA blames the airline ( KLM Royal Dutch Airlines) for a ticket that was never delivered to me and EXPEDIA failed to contact the airlane. I had sent this message to many different EXPEDIA’s addresses in many occasions because EXPEDIA never really took care of my complaint: “I'm still waiting for your response regarding my case (Case ID: [REQ:21826350).
You have to provide me documentation in order I can sue KLM (since you blame KLM)†Sincerely yours Below are four messages I received from EXPEDIA in response to this e-mail Date: Apr 19, 2006 5:59 PM “Thank you for contacting us about your concern. Your case has been worked by the appropriate department and they will respond to you as soon as possible†Jyla Date: Apr 24, 2006 12:19 PM Thank you for contacting Expedia.com regarding your request. We have forwarded your concerns to the appropriate department and will respond to you as soon as possible.
Alcina Date: Apr 28, 2006 6:13 AM Thank you for contacting us about your request. As previously advised to you, this case is being handled by the appropriate department and will respond to you as soon as possible. Again, we apologize for the any inconvenience you have experienced and we appreciate your patience regarding this matter.
Wendy Date: May 1, 2006 12:37 PM Thank you for contacting us about your request. We apologize for any inconveniences in this matter however; your case is already being handled by the appropriate department and will respond to your request as soon as possible. We appreciate your patience regarding this matter.
Tempy I was never contacted by EXPEDIA and finally, few days ago EXPEDIA decided to disable my account and is ignoring my messages. This means that EXPEDIA’s intentions is to never assumes its responsibility for its own mistake. To further show traveler that EXPEDIA’s intention was never try to investigate its own mistake, I reproducing the last e-mail I received from KLM: “Dear Mr.XXXX, Thank you for your email dated 2nd May 2006 referring to our email dated 24th January 2006 regarding problems that you encountered with your ticket purchased from Expedia.
We were sorry to learn that this matter is still outstanding with your travel agent. We regret the inconvenience caused but we cannot add any additional information to that already given. No new information has been presented to us by Expedia that would lead us to change our conclusion having investigated your case.
Yours sincerely, KLM Royal Dutch Airlines XXXXXX Customer Care North Europe†KLM told me before that EXPEDIA never contacted KLM in order arrange my trip. Be aware travelers. EXPEDIA will do anything to steal money from travelers and its policy is to deny its responsibility no matter what.
Read my case and more evidence about EXPEDIA's policy in my website: http://www.victimsofexpedia.com
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