We have had the most horrific experience anyone could imagine with Sears.com We ordered a hot water heater. Were told it would be delivered on 5/18/13. We confirmed this 2 days prior to the install. The day before the install, the installer called and stated that the hot water heater would not be delivered, because it was on back order. Thanks for letting us know when we ordered...

• hot water heater
• water heater
• instillation fee

I bought 8 roll pack of paper towels. when I opened the plastic around towels there was a medicine or pesticide odor I'm sure many people would not notice but I did not want towels to touch food. Also it was your brand. I'm usually satisfied with target brand but this was a waste of money for me. I smell this odor a lot when items are shipped from China. Could be...

• allergic reaction
• pesticide odor
• roll pack

Paid for 7 sections of stockade fencing on Saturday, told I could get them delivered on Sunday (paid for that too). Now I'm told my pre-paid order got sold out from underneath me and no more is available, and might not be indefinitely. In most cases a business will take it on the chin and say "you know what, this was our fault, let us give you an upgrade of available material at no extra charge"...

• extra charge
• Wyoming Michigan location
• pre-paid order

Bought a Kenmore dishwasher in March of 2012. Just two of us in the house so I only ran it twice a week after rinsing all dishes well, just to clean and sterilize. In May 2013 it broke. I had been throwing away almost daily solicitations for extended warranty not wanting to pay more for already expensive DW. Called and got the warranty for $142 for one year. ...

• Sears
• Kenmore
• Sears service

Walmart, Renton WA - After checking the Walmart website I attempted to contact the store and spent approx. 20 min. on phone and no sales rep. answered. Website indicated product as "limited availability", once at store, sales rep. "we NEVER have carried that model/brand". The ONLY brand they had was almost double the price. Customer Service MANAGER couldn't even help. They wouldn't...

• Customer service
• Misleading advertising
• Walmart website

I bought a Brest pump for daughter in law . She never used it or even opened it 2 seals were not broken on box. I went to return it the box says as long as the seal are not broke the item hasnt been opened , return to retailer. The return center said no its our policy to not return breast pumps. There is not one sign by the pumps or at the customer service counter that...

• Rude Clerks
• says as long as the seal are not
• return center

I've been a Costco member for in excess of 25+ years. Like the company, however, went to a Gilbert, AZ Costco purchased a product that had an immediate $20 coupon discount. To my surprise, Costco charges sales tax on the higher price not the actual sales price. Went directly to Sam's Club, purchase same product at the discounted price and paid sales tax on...

• Costco Member
• sales tax
• sales price

we rented a car through expedia Total charge of 66.86 .when we arrived to get rental the two girls were just chit chatting we had to interupt them. one girl rolled her eyes. i gave her my drivers license thinking it was under my name but it was under my husbands. since she had my DL she asked if i wanted to be listed as a driver , I said I guess she did not tell me they...

• Credit card
• expedia Total charge
• phone number

On May 6 2013 I was hit in eye with a rubber band I went to Dami Scott store 772 and told her about this she told me there was nothing she could do about this she did not offer me any medical services I still was on family dollar property I was hit directly in my eye ball by a rubber band and I should have been offer some type of medical assitants but Dami Scott said...

• medical assitants
• Dami Scott
• rubber band

Two e-card's ordered for Mother's Day and only one went through, and the one that made it through was sent to me and not the intended recipient. Initial transaction was declined due to address verification issues with credit card/bank used to make purchase. However, after calling the macy's consumer protection line to resolve the issue, the address provided was correct and while on...

• consumer protection line
• HORRIBLE CUSTOMER SERVICE
• recipients e-mail address