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Fashion Bug complaints - CONSUMER-Stores
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Jun 8, 2003 FASHION BUG complaint |
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I have worked retail for quite a few years, and I also shop often, and it is common policy almost anywhere you go that a reciept is required for a full refund (often refunded in the method of payment used, i.e. you will not get cash back if you paid with a credit card). Unfortunately in this day and age, corporations must protect themselves from rampant theft. If you say you shop there all the time, and assuming you are an informed consumer, you should be familiar with the return policies at the places you shop.
I think the manager was completely reasonable offering you store credit for the value of the item, that is also what my company offers without a reciept. Just FYI it is also common policy to request I.D. for returns with no receipt, and yes, to even enter your information into their system because once again, a few ruin things for everyone and there are people who will hit several different locations with fraudulant returns, and companies need ways to protect themselves.
I do agree that she should have handled the situation better, especially if she is in a management position, but there is no telling how exagerated that was since your complaint shows you to be a very demanding and unreasonable person. I do not blame her for throwing you out of her store after causing such a scene, it's simply bad for business.
And it really doesn't make any sense that you didn't want to hurt your sister's feelings by asking for the reciept yet you were going to give her back the money anyway, she would have found out you return the merchandise. Why didn't you just give her the merchandise to return then after you learned their return policy? If the only reason you wanted to return the merchandise was because it didn't fit, it seems you would have been more than happy to accept a store credit. It seems you should get your story straight before coming on a site like this and making a complaint, it just makes you look foolish.
I deal with people just like you almost every day and I wish you would just learn it is not our fault you were irrisponsible or uninformed. Often, even a manager cannot do anything to change company policy just because you get upset, I just wish you would keep that in mind.
Elizabeth - New Lenox, Illinois
U.S.A.
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