SUMMER BAY RESORTS - Century Vacations Aka Soho Vacations Links To Celebration Resorts And Summer Bay Resort opinions

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Home » Consumer Reviews » Resorts » Century Vacations Aka Soho Vacations Links To Celebration Resorts And Summer Bay Resort opinions - R

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Century Vacations Aka Soho Vacations Links To Celebration Resorts And Summer Bay Resort opinions - R

Jul 8, 2007

SUMMER BAY RESORTS complaint

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I got an Internet Pop Up in July 2004 claiming I had won $1000. In hind sight, very guillible, but 'phoned the number and after an hour or so of hard sale, I purchased what I would describe as a timeshare promotion package. The initial sales person said her name was Krystal Watson and gave the company licence number ST35770. This is a Florida State Travel Licence.

This was for 5 days and 4 nights in Orlando, 4 days and 3 nights in Daytona Beach and a 4 day 3 night all inclusive cruise (except alcoholic beverages) in the Bahamas. It also included tickets for two adults to any of the major theme parks and 7 nights in a resort in Australia. I agreed as a condition of purchase that the holiday could be taken within 3 years. The website seemed OK and I printed off the Details Of Particpation.

The Orlando stay states it "could be equivalent to Summer Bay Resort, Renaissance World Gate, or Comfort Suites Maingate Resort". Datona stay "could be equivalent to Adam's Mark Resort, Radisson Daytona Beach, Treasure Island Grand Seas or Acapulco Resort". These resorts may be totally unconnected and oblivious to the use of their name but there are other reports concerning The Summer Bay resort on this website. Another English Customer has posted a report (2/11/05)about difficulty redeeming same package with Soho Vacations which sounds like the same company. The time share promotion may have been held at the Celebration World Resort and Celebration Resorts seem to be connected. Also possibly Capitol Vacations.

The vouchers arrived Fed Ex account number 270267785, from the address given. The company name had been blacked out but is still legible as Soho Vacations. The pamphlet enclosed has a website address blacked out and illegible with centuryvacations.com stuck over the top. The vouchers have the same company licence number ST35770.

There was a book of Orlando Coupons included similar to what you'd pick up for free in a tourist information centre. The vouchers and extension certificates were valid for two years.

I telephoned the company when I got the package to query the fact that they'd only sent out certificates for two years instead of three. They seemed helpful and advised me to ring back nearer the time to extend the package as per the original contract.

I tried to call the company May 2006 and the telephone number is no longer in use. The website states the domain has been purchased and if you enter your details it should send a link to your email account but doesn't.

I'm glad I didn't end up going on the holiday and going to the timeshare presentation as it sounds like customers are being deceived and bullied into handing over their money.

I'm willing to support proceedings in this matter and will make further enquiries.

Phaedra

DIDCOT

United Kingdom

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Comments (1)

1. Written by I'm Not Pissed, Just Thankful, on 25-04-2008 11:52

You see, I lost my wallet a couple of weeks ago so I didnt have any credit card to purchase the package when I talked to Summer Bay Resorts after I received their email with the great travel deal. The girl on the phone was very nice and said for me to wait until the end of the call to decide what to do about paying for the package. In the meantime, her supervisor got on the line and I went through the whole thing again about not having a credit card because I lost my wallet and had to cancel it and hadnt received the replacement in the mail yet. Then he asked if I could call my husband and I said I would try but that he was out of town and in meetings and probably couldnt be reached right now. So he said to try and I did, and accidentally hung up on him. He called me right back and I told him that I had reached my husbands voicemail because he was in a Sales meeting because he owned several magazines and was very busy. Then I tried to call my husband again while the supervisor waited on the phone and told my husband what I was doing and he said Definitely NOT. That it was a scam, that they never gave you what they offered and for me to Google it and see what people said about it, that if it turned out to be legitimate, that I could call them back and tell them I had gotten disconnected. So after going to Expedia and reading their bad reviews about rat droppings and roaches and having to stay in the Inn across the street from the resort and having to cross a busy street to get to it, the picture became pretty clear that they didnt really want my ability to publish any complaints about them in a magazine. So I'm thankful that I lost my wallet and couldn't buy what these people were selling. Thanks for being honest with your feedback and for making it available for those of us who had the opportunity to read about these folks BEFORE we were out any money and hassle. God Bless.

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