Commenthow may I help you? Oh! you look very nice in those frames (but the're only $125) I think these ($325 put my thumb over the price tag) would match your hair better. ( I must remember my training, close the deal quickly, keep the customer thinking about how they look and that the vision problems they have with their new glasses will be more acceptable in a few weeks). Oh I see you collect boinks, Charles our Optician used to collect boinks when he was a sanitary engineer.
I'll see if he could find time to speak to you. Oh I've been working here for 231 years now. Excuse me I be right back. Hi what may I sell..er..help you with.
Thank you for (shopping) using Lenscrafters.
 Comments (4) |  |
| 1. Written by optician, on 15-04-2008 21:28 i hate to tell you - but working in both retail stores such as lenscrafters - and currently a od's office - they are all in business to make a profit - does your place of employment - not want to make a profit - ? Do u work for a non profit - and volunteer your time - with a retail store so large - doing so much business - it is a unreal expectation - to employ all licensed opticians - so therefore yes - they do have jobs for say a frame stylist - NOt saying some of these folks have more knowledge of say a lic. optician - but to keep the doors open - ( esp for those that like to shop nights - weekends - ect ( when they get out of there 9-5 job ) - they must employ folks that can help you pick out frames - and go over products - let me assure you - they do have a extensive training program - and although you seemed to have a bad exp- I THINK YOU WOULD HAVE AT ANY OPTICAL SHOP ! Just seems that you may be one - that likes to complain - but takes no action - to address and maybe correct the situation you where in - ( say asking for a mgr - to voice your concerns CONSTRUCTIVELY - or asking for a optician to help you - regardless - as for sales part - ALL OPTICAL shops are there - to listen to what you like and dislike about your current glasses - and then make recommendation on a new product to better address your concerns - I just love folks that say - OH they up sold me - antiglare lenses - when in fact upon speaking with the person - you said 1- YOU WANTED the best vision - 2- you work on the computer 3-you wanted the thinnest lens - WELL if you said yes to these - then - YES you would have been sold non glare products - as for the pricing - that was sorta address in another posting here - i have compared lenscrafters prices to our - and they do offer a wide array of product s take for instance - they do carry many different progressive lenses - and YES they all range in price based on technology and also quality - so if you want just a so so lens - they have one for you - but be prepared to get what you paid for - as for havign to wait for the glasses to be ordered come on - AT our office - some glasses may take 2-3- or even 4 weeks to come in - and there is a reason for that - 1- we don't have a 150K lab - ( yes a full lab can be this much ) _ for you to get your glasses same day 2- as for anti glare - on any bifocals or progressives - these systems run 75-200 K themselves - so therefore to get the best product - for you - they go to folks that specialize in that - PERSONALLY I would rather wait for any product someone had to order for me - since it shows it is a great product and special in itself - we see many folsk that think these retailers are ripping them off in some way - wanting to basement bargins - and when they come see us - they almost have a heart attack when they see 1-they don't get to pick out another pr of glasses just because they do not like the 1st pr they picked out - 2- They don't get their aaa discount - or insurance coverage - they realize SOME of those issues you had issues with are not as bad as you make them out to be - SINCE MOST PLACES - do not offer ANY DISCOUNTS - NO RETURNS - NO 1 yr discounts if your dog or kid ruin your glasses - we can not afford to work like that - so although we do have entry level older products - we can get you - we in priv offices - use the best products - which may be 750 bucks just for your progressive lenses - and maybe a 200- 400 for frames - and liek i said NO DISCOUNTS - and say your frame breaks - don't expect others to give you a pr - or do deep discounts because this is not reality !! |
| 2. Written by Mike, on 15-03-2008 17:09 Like it or not, the LensCrafters opticians, managers, and those aspiring to be either or both, have a tough job. They are understaffed and overworked. They need to upsell to remain gainfully employed. Glasses in 1 hour is a 2-edged sword. This is an example of the latest corporate thinking applied to what used to be a local business, but they can't be everything to everybody. LensCrafters is a good place to get your first pair or a fast replacement. You can try on frames without dealing with locked glass cases also. |
| 3. Written by An informed optician, on 02-03-2008 02:31 Well, that is just another wonderful letter showing how important it is to make sure your state is a "licensed" state. In TN it is required that a Licensed Optician be on duty at all times of business. To achieve this level an optician must apprentice for 3 years as well as pass 3 state boards regarding lens, contacts, and manufacturing issues. I know this post doesn't really address the ignorance of the prior post, but unfortunately the socially/educationally challenged are allowed to get in their car and drive to any store and make their ignorance known to all. When you leave sir, know that all have been entertained and feel a lot better about ourselves. |
| 4. Written by Ridiculous, on 03-02-2008 00:05 You need to grow up and act like an adult. If you were so unhappy with your service you could've spoke with a manager on the spot. You could have also spoken with the technician and asked to work with someone else. Instead, you decide to type some stupid post so others don't try lenscrafters. They are highly trained with high standards. Someone they excuse themselves and must attend to other customers too. You need to grow up and quit acting like a child. They are doing their job the best they can, trying to please ***holes like you. Thanks and please come back to lenscrafters where they will still be opened everyday with a lab on site. You sit there making up this stupid post and talk about their failures but obviously you don't have any grammar so you were probably some *** in the store and that is why they left you. I can't blame them. |
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