I have a dog under their Puppy Early Care Plus plan. I received a letter informing that the heart worm preventive WORM SHIELD was recalled and that my pet may not be protected from heart worm disease. The letter states that it is crucial for him to be brought in for heart worm testing. Several months prior to this letter after asking questions concerning WORM SHIELD I also choose to purchase WORM...

• heart worm
• WORM SHIELD
• physical exam

I took my 2 dogs for the very first time using the insurance plan and all the paperwork I had for both of them. One of them had a dental procedure and both just general check and vaccines. My younger dog had some of the vaccines couple months ago and they gave them to my dog again! I swear if something happens to my dog they wont have anywhere to go! I will make to suspend...

• Bad service
• horrible staff
• insurance plan

Very simple - my wife and I were never explained anything or shown anything in writing regarding the automatic renewal when we signed for our dog to be treated. After only one routine check up with our dog, we have been given a bill for $1,224.57 after we asked to cancel the program. Again, for one routine check up for our dog. When I explained to the young girl in their customer service we...

• Customer service
• automatic renewal
• routine check

i just purchased frontline plus for my 3 cats from pet meds. i applied it april 30th and it is now may 15th and im still finding fleas and ticks. i purchased some last summer from our local pet store and the same thing happened and i thought it was just a fluke but now im realizing its not working!!!! i want to know what the problem is and what is going to...

• local pet store
• extra monies

We have 3 dogs here in Puyallup, Wa and have been with Banfield for over 12 years. Over the course of that time we have definitely noticed the lack of training some of their staff seems to have, as well as communication issues. I have really had to watch them like a hawk to be sure that what we were told by the doctor was what we got charged for, or a procedure that was supposed to be done...

• emergency clinic

I took my Aussie in for a scheduled dental cleaning in Boise on May 11, 2013, picked her up at 5:45 after being told she was doing good, drove back home (1.5 hrs away). Became concerned when she wouldn't stop pacing and panting with a hot, dry nose. Called West Vet emergency (in Boise) who told me that anxiety was normal when dogs are recovering from anesthesia. After doing research on my...

• Bad Medicine
• MDR1 mutation
• prolonged sedation

Went to see Dr Taylor for a skin breakout on my beagle. He said it was allergies and prescribed antibiotics and a special skin shampoo. visit cost me 232.80$. I called the vets office the next day cause my beagle started developing a rash and asked to speak to vet about it. he told me everything was fine it was just a reaction to the antibiotics and said it would settle down by...

• dr taylor
• emergency vet
• care center cause

I have two dogs which both are on the Banfield Healthcare Plans. Took both dogs in for their 6 month checkup and yearly teeth cleaning April the 4th. The oldest dog that I have was two weeks early (as the employee told me) and the only way to get the checkup and teeth cleaning the same time (that day) with my other dog was to pay the monthly payment at that...

• Banfield Healthcare Plans
• yearly teeth

These people do not know about customer service. When you e mail them or call you always get a new person with a different response. They don't even understand the english language. They are not out of Canada but India. The product takes 14 business days to reach you and it is often expired. Do yourself a favor and don't order from them; I have now had to dispute...

• Customer service
• English language
• new person

My vet sold me the 6 pack of Vectra 3D for my Shih Tzu's. The package indicated that it had to be given in 2 doses, 2 days in a row, so I knew it must be strong and was hesitant to apply it to the dogs. But it's now tick season, and I put the half dose on my dogs. Within 8 hours, the 2 dogs started acting as if they couldn't move their back legs, and...