Very misleading and questionable booking site, booking for travel Complaint

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Home » Consumer Reviews » OTHER » Very misleading and questionable booking site, booking for travel Complaint - Travelocity.com

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Very misleading and questionable booking site, booking for travel Complaint - Travelocity.com

Aug 21, 2004

Travelocity complaint

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My daughter whom has worked at both an airline and for a travel agency was helping to book two flights for my sister and I, gave our info and the next thing she knew she had booked the flight. There was no statement to tell us to check over our info for corrections or that clicking the continue button meant you purchased right then. We then immediately realized she had put my sister's nickname in instead of her real name, a difference of 2 letters, called right then and was told it would be 60 dollars to re-book.

The agent we spoke to was very rude and ungiving. We spoke to several with the same results They agreed to cancell one trip and charge us a cancellation and rebooking fees.While on the phone we found the same exact flights through someone else much cheaper and cancelled the whole trip.After checking her bank account my sister found they had over charged her account for the cancellation,re-booking,and once again cancellation charges. It cost us $120.00 dollars for a total of no more than 10 minutes of rudeness, being insulted, and overcharged, and finally hung up on!!!

Please if booking a trip DO NOT USE TRAVELOCITY, you will pay in the long run.

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