I had seen the Baxter Sectional on West Elm's Website for over a week at the clearance price. I contacted customer service to see if it was an error or for just one piece. The woman I spoke with said no that is the correct price. So on 5/22/13 I placed my order. About a week later I received the same phone call stating that there was a mistake in pricing and they had run out of the fabric...

My husband and I do not have nice things to say about customer service. Where to begin... Space was measured by designer incorrectly, which resulted in ordering custom furniture, that after a 3 month wait, did not fit. We had to drive several pieces back to our local store and reorder parts of our couch. Our table came to us damaged, three times! We never received a table that was top...

• lamp shade
• reorder parts
• nice things

I purchased a outdoor patio set for over $1100. The table top warped and when I called NFM said it was over 12 months old (under 13 months old) and that the table was to be kept inside and covered to avoid issues. I had covered the table over the winter but was never told to keep the outdoor table inside. When I said I covered the table they said there could have still been snow on top the...

• outdoor patio
• outdoor table

I paid a $99 flat fee on my online order for a delivery, initially estimated for June 15th. Now, on June 17th, I called IKEA and was told that my order had not yet reached the carrier, and would likely not be delivered before June 21st. I am extremely disappointed with IKEA online's delivery services, and will shop elsewhere next time I need to purchase furniture...

• flat fee
• IKEA online
• words minimum

Just got off the phone to re-order some cleaner and conditioner for my sectional sofa. This is not the first time that I've received cleaning products from Ultra Shield. The only thing different is that the "Team Leader" now wants to charge a shipping fee of $13.00. After explaining the 10 year warranty I purchased with the sofa and that the cleaner/conditioner should be FREE like...

• sectional sofa
• team leader
• shipping fee

The product: http://www.mgdirect.co/Bed-Clothes_p_1447.html# This company, MG 'direct from china' is a fraud. I order ivory sheets bamboo certified, The product I received is of poor quality,dirty, with no certification or any description on it. The only thing in writing is: Made in China. The product came many weeks later and in yellow intead of ivory. The company ignore my messages and...

• Fraud
• bad practice
• MG Direct

We've bought from Sleepy's before with no issues. We went in 10 days ago to test mattresses and easily settled on the iSeries but had to special order since we have a CA king mattress, we ordered the same one for two bedrooms. I went in later to test one, read a book briefly and fell asleep, to wake up a couple of hours later with the worst headache...

• CA King mattress
• chemically sensitive folks
• major monetary loss

Shopped on line for livingroom furn.called spoke to sales rep placed order sent deposit of 4,018.14 by check. Order never came, called repeatedly no answers. Finally reached someone I was informed they were bankrupt. Contacted Better Bues, filed a formal complaint with FBI for fraud. I was promiced a refund which never came. This was the Florida store. If I had paid with credit card...

• formal complaint
• Better Bues
• Florida store

first wrong table, then defective table still laying on kitchen floor one week later. 13 phone calls later no replacement. Sit and wait on my day off with a 6hr window of time delivery and no show or call at all. Sunday, wait on Father's Day....NO SHOW!!!! WELL I'M ON HOLD AGAIN as I type this...We apologize and can offer you a $50.00 gift card and refund your money. As...

• living spaces junk furniture
• Bad management

I recieved the worst customer service today when shopping at Banner Mattress in La Quinta, CA. I was working with the manager by the name of Steve Lifshey. He was extremely rude to our family. He rudely snapped at my husband and I when we were trying to help my mother find a new mattress. He told us that he "didn't want to speak to us, he...

• Worst Customer Service
• new mattress
• La Quinta