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Cruises and Ships Complaints and reviews

 
 
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Cruising by boat is the lifestyle that involves living for extended time on a boat while traveling from place to place for pleasure. Cruising generally refers to trips of a few days or more, and can extend to round-the-world voyages. Imagine being pampered at a luxurious resort and waking up each morning to a brand new, stunning view of the world. Well-appointed ships boast all the amenities ... Show more
 
 
Total Complaints 556
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#480479

Carnival cruise line is a absolute joke,never in my life have I had such a bad experience,their customer service is terrible,they are extremely rude once something needs fixed. We have a total account printout of our entire spending,yet still my girlfriend got charged a extra 600.00 for something that they cant even prove the charge for. They should be ashamed of themselves as a company,i...
#479962
Toronto, Ontario

odenza marketing is a big scam company that will never give you what you ask for, there is always something they can't do for you. I had to get a refund ( lets see if I get it ) and I hope the word gets out about this company that it is just a scam and there staff are all very rude. I can't believe that a company like this is still in business. I guess people forget about that they paided the...
#479920

over a period of 10 months I bought a lot of cruisemiles. Booked cruises but one got cancelled. Then another the cruise just wasn't supplied and we were left stranded with no cruise. No apologies or anything and of course no financial reimbursement. Then the 3rd cruise that we booked was also cancelled. All I have ever received is more cruisemiles which I cannot use as they keep cancelling the...
#478268

It has come to our attention today that someone using mailchimp has used the stolen list of customer emails that was a while ago published by someone on this site to send emails pretending to offer cruisemiles at a discount. This is not from us and the IP address is California and we have also spoken to PayPal and they said is not a registered account. If you ever receive an email offering miles...
#478075
Las Vegas, Nevada

a company that plays word games with you, tells you that there will be NO CANCELLATION FEES/PENALTIES if you cancel your tentative reservation within 24hrs , then proceeds to not only charge the agreed upon $ 24.99 fee but then another $ 24.99 fee & $ 100/room "cancellation fee" after repeatedly agreeing that the charges would only be $ 124.99 (after of course having to go thru the bs of...
#478017

Just got back off of a 5 day cruise on the Carnival Fantasy out of Charleston SC. Worst cruise of my life. Buffet was never fully open in 5 days on the ship. Food was subpar. Cabin noise on night one was horrible. Sounded like they were moving furniture at 2 in the morning above our head. Also sounded like they were renovating a nearby cabin. When we complained, we were told to call if the...
#477542

I bought a voucher before they started having all these problems. It was good for an outside cabin for two. The problem is, there are NEVER any cruises available. If they are available, the total cruise miles needed are about double what I originally was given. Point values have increased dramatically, essentially forcing you to either not use your points, or buy more. In fact, when I...
#477451
Sacramento, California

We purchased package for a "Fall Color" cruise with a window of 2 weeks in Oct 2014 with a hotel stay in both New York and Boston. We were told the cruise would not be available until after Jan 2014, but our consultant had a hotel in New York reserved. DID NOT HAPPEN!! The hotel is booked through 2016 and nothing is available in Boston or New York. Plus they were going to charge us an additional...
#476926

My husband and I took a 7 day Caribbean cruise on Princess in January. He contracted the norovirus on the ship the second day of the cruise and was ordered by Princess not to leave the cabin from Wednesday through Saturday. Princess likened his illness to the common cold. A common cold does not require a person to be quarantined. We are Platinum members of the Captain’s Circle. We asked...
#476831
Tomball, Texas

I tried to add my son to our sailing via cruises.com. The girl, after keeping me on hold about an hour going back and forth supposedly talking with the Royal Caribbean rep, quoted me a price of $300 extra. I asked if that was the total price and she said yes. I agreed and gave her my credit card information. She returned to the call and informed me it would be $1600 instead of $300. During the...
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