CommentToday, I called to complain about delayed voice mails. A customer service agent asked me questions, etc and determined my phone should be replaced. I asked how the new phone would be activiated, etc. He said just to put my Simm card in the new phone when I received it. He said if my contacts were on my phone, they would be transferred.
I asked how do I know if my contacts are on the Simm and he walked me through step by step to copy my contacts onto Simm. Fine, thank you, goodbye. He then put into process ATT shipping me a new phone.
Leaving my home and reaching a point 5 miles away where I could get service, it became apparent 30 or so of my contacts were gone. Calling Customer service again, I asked for a supervisor. After being on hold for 3-4 minutes, I spoke with Amanda Donahur, who off course asked for my number and all the verification stuff again.
I told her what happened. She had me check some things and appologized for the inconvenience. It will now take me several hours to reconstruct the numbers in my contact list. At that point, I told her to cancel the new phone and I wanted nothing more to do with ATT. She said that couldn't be done.
I asked to speak to her supervisor and after another 3-4 minutes, I spoke with Huberto Gonzales and explained the same thing to him. He told me nothing could be done. At this point, I will refuse the UPS delivery if I am home. If I am not home, and UPS leaves a box on my outside door step, that is where it will remain until *** freezes over.
In August of 2008, my contract is up and I can't wait.
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